Access Associate

Rochester Regional Health

11d • $18 - $21

About The Position

As an Access Associate in the Imaging department, you provide administrative support and serve as a first point of contact for patients and their families. The role includes greeting patients, completing check-in and check-out procedures, scheduling appointments, and processing payments. A warm and inviting disposition is important. This is a part-time position with varying location and daytime availability Monday through Friday for 8- or 10-hour shifts.

Requirements

• Intermediate computer skills.
• Excellent customer service and communication skills.
• A warm and inviting disposition.
• Sedentary, primarily office-based work involving prolonged sitting (67–100% of the workday), minimal physical effort, and lifting under 10 lbs.
• Fine motor skills for computer work, writing, and telephone use, with clear visual and auditory ability.
• Ability to meet high cognitive and emotional demands, including extended concentration, frequent interruptions, independent decision-making, and information processing.

Nice To Haves

• A two-year degree or an equivalent combination of education and work experience is preferred.

Responsibilities

• Manage incoming calls and provide necessary information.
• Greet patients, provide directions as needed, and schedule patient appointments.
• Complete patient registration according to departmental policy.
• Verify insurance eligibility and coverage, and obtain precertification or authorization when applicable.
• Collect and process payments when applicable.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed