Access Associate- Float (Full-time, Days)
About The Position
The Access Associate Float supports ambulatory practices across system service lines where coverage is needed, working with nursing and medical support staff in a medical office setting. The role provides customer service while collecting and verifying patient registration information, including demographic and financial data, obtaining required signatures, and communicating required patient information. Duties also include insurance verification, obtaining precertifications or authorizations, collecting copayments, and discussing financial assistance needs with patients or their representatives. The position covers practices in the western area, including Genesee, Orleans, and Livingston counties. It is full-time, 40 hours per week, Monday through Friday, with start times as early as 7:30 a.m. and end times as late as 5:30 p.m.
Requirements
- Valid New York State driver's license.
Nice To Haves
- Associate degree.
- One year of customer service experience.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients and their representatives and provide direction as needed.
- Schedule and preschedule patient appointments.
- Interview patients or their representatives, collect necessary information, and complete registration according to departmental policy.
- Identify services without an identified payment source and follow up by communicating financial assistance options or payment arrangements.
- Verify insurance eligibility and coverage and obtain necessary precertifications or authorizations when applicable.
- Collect and process copayments, deductibles, and other payments, and provide cost estimates when applicable.
- Review charges in charge review work queues for completeness and accuracy.
- Ensure collected data is accurate and meets regulatory requirements and departmental policy.
- Communicate with external customers, including payers, physician offices, and other departments.
- Accurately create new patient records using Care Connect.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
