Access Associate - Float (Full-time, Days)
About The Position
The Access Associate - Float works in ambulatory practices within the system service lines where coverage is needed, supporting practice operations in collaboration with nursing and medical support staff. In a customer service-oriented manner, the role interviews patients or their representatives to collect registration information, including demographic and financial data, obtains required signatures, communicates mandated patient information, and verifies information for accuracy. The registration process may include insurance verification, precertification and authorization, copayment collection, and communication about financial assistance needs. This is a full-time position in the Rochester area of Monroe County, with a 40-hour Monday-through-Friday schedule. Start times may be as early as 7:30 a.m. and end times as late as 5:30 p.m. The stated pay range is $18.25–$20.50.
Requirements
- Valid New York State driver's license.
Nice To Haves
- Associate degree.
- One year of customer service experience.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients and/or their representatives and provide direction as needed.
- Schedule and/or preschedule patient appointments.
- Interview patients and/or their representatives, collect necessary information, and complete registration according to departmental policy.
- Identify services without an identified payment source and follow up by communicating financial assistance and/or payment arrangements.
- Verify insurance eligibility and coverage, and obtain necessary precertifications or authorizations when applicable.
- Collect and process copayments, deductibles, and other payments; provide cost estimates when applicable.
- Review charges in charge review work queues for completeness and accuracy.
- Ensure collected data is accurate and meets regulatory requirements outlined by departmental policy.
- Communicate with external customers, including payers, physician offices, and other departments.
- Accurately create new patient records in Care Connect.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
