Access Associate - Float (Full-time, Days)
About The Position
The Access Associate - Float works across ambulatory practices within Rochester Regional Health’s service lines where support is needed. In collaboration with nursing and medical support staff, the role supports operations in a medical office setting. The associate interviews patients or their representatives to collect registration information, including demographic and financial data, obtains required signatures, communicates mandated patient information, and verifies information for accuracy. Registration-related tasks include insurance verification, obtaining precertification or authorization, collecting co-payments, and communicating about financial assistance needs. This full-time position is based in the Rochester area of Monroe County and works 40 hours per week, Monday through Friday. Start times may be as early as 7:30 a.m., and end times may be as late as 5:30 p.m. The role is classified as sedentary and requires a valid New York State driver’s license.
Requirements
- A valid New York State driver’s license is required.
- No other required qualifications are listed.
Nice To Haves
- Associate degree.
- One year of customer service experience.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients and/or their representatives and provide direction as needed.
- Schedule and/or preschedule patient appointments.
- Interview patients and/or their representatives, gather necessary information, and complete registration according to departmental policy.
- Identify services without an identified payment source and follow up by communicating financial assistance and/or payment arrangements.
- Verify insurance eligibility and coverage and obtain necessary precertifications or authorizations when applicable.
- Collect and process co-payments, deductibles, and other payments; provide cost estimates when applicable.
- Review charges in charge review work queues for completeness and accuracy.
- Ensure collected data is accurate and meets regulatory requirements outlined in departmental policy.
- Communicate with external customers, including payers, physician offices, and other departments.
- Accurately create new patient records in Care Connect.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
