Access Associate - Float (Full-time, Days)
About The Position
The Access Associate Float works across ambulatory practices within system service lines where coverage is needed, supporting operations in collaboration with nursing and medical support staff. In a customer service-oriented manner, the role interviews patients or their representatives to collect registration information, including demographic and financial data, obtains required signatures, communicates mandated patient information, and verifies information for accuracy. The registration process may include insurance verification, obtaining precertification or authorization, collecting co-payments, and discussing financial assistance needs with patients or their representatives. This full-time position is based in the Eastern float area, covering parts of Wayne, Ontario, and Seneca counties. The schedule is Monday through Friday, with start times as early as 7:30 a.m. and end times as late as 5:30 p.m., for 40 hours per week.
Requirements
- A valid New York State driver's license is required.
Nice To Haves
- Associate degree.
- One year of customer service experience.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients and/or their representatives and provide direction as needed.
- Schedule and/or preschedule patient appointments.
- Interview patients and/or their representatives, gather necessary information, and complete registration according to departmental policy.
- Identify services without an identified payment source and follow up by communicating financial assistance and/or payment arrangements.
- Verify insurance eligibility and coverage and obtain necessary precertifications or authorizations when applicable.
- Collect and process co-payments, deductibles, and/or other payments, and provide cost estimates when applicable.
- Review charges in charge review work queues for completeness and accuracy.
- Ensure collected data is accurate and meets regulatory requirements outlined in departmental policy.
- Communicate with external customers, including payers, physician offices, and other departments.
- Accurately set up new patient records via Care Connect.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
