Access Associate-Senior (Per Diem, Days)

Rochester Regional Health•Tonawanda, NY

9d•$19 - $22•Onsite

About The Position

As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care. The role is in the Family Care department at Tonawanda Seneca Family Care Center, with a Monday–Friday schedule from 8:00 a.m. to 4:00 p.m. and per diem status. The position provides team guidance and support while handling patient access activities, including calls, greeting and directing patients, scheduling appointments, registration, insurance verification, authorizations, and payment processing.

Requirements

Ability to lead and take direction.
Basic computer skills.
Excellent customer service and communication skills.

Nice To Haves

Three years of related work experience in a healthcare or customer service setting is preferred.

Responsibilities

Provide knowledge, expertise, and guidance to a team of access associates.
Assist in training new employees and serve as a resource for resolving complex issues.
Manage incoming calls and provide necessary information.
Greet patients and/or their representatives and provide direction as needed.
Schedule patient appointments.
Interview patients and/or their representatives to obtain necessary information.
Complete the registration process for patients and/or their representatives.
Verify insurance eligibility and coverage and obtain necessary pre-certifications or authorizations when applicable.
Collect and process co-payments, deductibles, and other types of payments.
Provide cost estimates when applicable.
Review charges in charge review work queues (WQs) for completeness and accuracy.