Accelerated Service Advisor
Zimbrick Inc•Brookfield, WI
About The Position
Join the Accelerated Service team and help Acura owners receive routine maintenance quickly and efficiently. This express-lane role is the customer-facing point of contact for a convenient service experience. You will greet customers, document routine maintenance needs, explain recommended work and what can wait, and coordinate vehicle flow while maintaining a personal customer experience.
Requirements
- Strong communication and customer service skills.
- Ability to remain upbeat, organized, and accurate in a high-volume, fast-paced setting.
- Basic automotive knowledge or willingness to learn quickly.
- Valid driver’s license.
Nice To Haves
- Previous dealership, quick-lube, or retail service experience.
Responsibilities
- Greet drivers as they arrive and quickly assess their service needs.
- Write up express services such as oil changes, tire rotations, filters, fluids, and multi-point inspections.
- Explain recommended maintenance, upfront pricing, and estimated wait times.
- Coordinate with express technicians to keep vehicles moving through the lane.
- Review completed work and payment with customers at pickup.
- Identify larger repair needs and refer them to the main service department when appropriate.
Benefits
- Competitive pay.
- Growth opportunities.
- Training on Acura products and service procedures.
- Supportive team environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
