Academy Manager – Consumer Banking

Bank of America•Richmond, VA

1d•Onsite

About The Position

The Academy Manager leads and supports employees through onboarding, core, and upskill programs within Consumer Banking training, with flexibility to support other lines of business as needed. The role partners with leadership and Academy colleagues to develop employees and increase speed to proficiency through virtual and in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching. The manager helps ensure accuracy and consistency throughout the Academy experience, identifies effective behaviors, and implements management routines and tools and resources. The position collaborates across the Academy to identify program and process opportunities, determine resource needs, and share best practices. It supports enterprise and line-of-business initiatives, partners with site leaders, operations, and other stakeholders to align on needs and priorities, and contributes to Academy development strategy as a learning subject-matter expert. The role also reinforces internal and regulatory policies and procedures, risk culture, and timely program communications. Adjusted hours may be needed to support Academy programs.

Requirements

At least 2 years of administration or business support experience.
Strong interpersonal skills, including engaging others in dialogue, influencing without direct authority, building and deepening relationships, and demonstrating a commitment to excellence.
Effective verbal, non-verbal, written, and presentation communication skills, along with active listening skills, including the ability to influence virtually.
Demonstrated problem-solving and follow-up skills, with the ability to escalate issues and obtain resolution.
Proficiency in day-to-day risk identification and mitigation, and the ability to communicate and reinforce enterprise risk culture.
Strong organizational skills, including the ability to manage multiple responsibilities and prioritize.
Proficiency with computer skills and professional programs such as Microsoft Office, Excel, PowerPoint, and Copilot.
High school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

Ability to adapt quickly and lead through change.
Reporting and analytics knowledge.
Strong presentation skills.

Responsibilities

Facilitate onboarding, core, and/or upskill Academy programs virtually and/or in the classroom, including assessments, practice pods, call calibration sessions, practice sessions, and simulator workshops.
Identify behavior and proficiency gaps, develop action plans, and coach participants to support successful program completion and achievement of milestones.
Manage program outreach, coordination, logistics, communications, calendar planning, and escalations, and ensure teammates have access to technology.
Partner with Academy content design teammates to provide feedback on content, curriculum, and programs.
Enforce internal and regulatory policies, procedures, and processes throughout new-to-role programs to support risk culture.
Conduct post-program completion checkpoints to gauge participants’ understanding and help accelerate proficiency or reduce associates’ learning curves.
Participate in Line of Business leadership routines and initiatives, sharing feedback on teammate development and program updates with stakeholders.
Collaborate across the Academy to identify process and program opportunities, determine resource needs, and share best practices.
Partner with site leaders, operations, and other partners to align on needs and priorities.
Support key enterprise and line-of-business initiatives and contribute to Academy development strategy as a learning subject-matter expert.