Academy Manager – Consumer Banking

Bank of America•Baltimore, MD

1d•$70,000 - $108,000•Onsite

About The Position

At Bank of America, the Academy Manager supports Consumer Banking training by leading and supporting employees through onboarding, core, and upskill programs. The role helps ensure accuracy and consistency throughout the Academy experience by identifying effective behaviors, implementing management routines, and providing tools and resources. The manager partners with leadership to develop employees and increase speed to proficiency through virtual and in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching. The position supports Academy program execution within Consumer Banking and may assist other lines of business as needed, including with adjusted hours. It collaborates across the Academy to identify process and program opportunities, determine resource needs, and share best practices. The role also supports enterprise and line-of-business initiatives, partners with site leaders and operations, contributes to Academy development strategy as a learning subject-matter expert, and reinforces internal and regulatory policies and procedures. The position is based at the listed Baltimore, Maryland, or Richmond, Virginia, locations. Bank of America describes its workplace approach as in-office, with role-specific flexibility; internal employees currently working from home may apply but, if selected, may be required to work onsite. The role is first shift and is listed at 40 hours per week. The annualized pay range is $70,000 to $108,000, with offers determined by experience, education, and skill set. It is eligible for an annual discretionary incentive plan and company benefits, including access to paid time off and employee resources and support.

Requirements

Minimum 2 years of administration or business support experience.
Strong interpersonal skills, including engaging others in dialogue, influencing without direct authority, building and deepening relationships, and demonstrating a commitment to excellence.
Effective verbal, non-verbal, written, and presentation communication skills, active listening, and the ability to influence virtually.
Problem-solving ability, strong follow-up skills, and the ability to escalate issues and gain resolution as needed.
Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce enterprise risk culture.
Strong organizational skills, including managing multiple responsibilities and prioritizing.
Computer skills and proficiency with professional programs such as Microsoft Office, Excel, PowerPoint, and Copilot.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

Ability to adapt quickly and lead through change.
Reporting and analytics knowledge.
Strong presentation skills.

Responsibilities

Facilitate virtual and/or classroom onboarding, core, and upskill Academy programs, including assessments, practice pods, call calibration sessions, practice sessions, and simulator workshops.
Identify behavior and proficiency gaps, develop action plans, and coach participants toward successful program completion and milestone achievement.
Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and participants’ access to technology.
Partner with Academy content design teammates to provide feedback on content, curriculum, and programs.
Enforce internal and regulatory policies, procedures, and processes throughout new-to-role programs to support risk culture.
Conduct post-program completion checkpoints to assess participants’ understanding and help accelerate proficiency or reduce associates’ learning curves.
Participate in line-of-business leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates.
Support Academy programs in other lines of business as needed, including adjusted hours.
Collaborate across the Academy to identify process and program opportunities, determine resource needs, and share best practices.
Support key enterprise and line-of-business initiatives and partner with site leaders, operations, and other partners to align on needs and priorities.
Contribute to Academy development strategy and serve as a learning subject-matter expert.
Drive timely program activities, communications, and procedures with Academy participants and field leadership.