Academic Success and Learning Resource Coordinator

Goodwill Industries Of Middle Ga•Macon, GA

About The Position

Under the direction of the Campus Director or Senior Campus Director, the Academic Success and Learning Resource Coordinator advances Helms College’s mission by coordinating academic support, digital learning resources, and student engagement initiatives for campus-based and online students. The Coordinator connects students, faculty, and staff; facilitates access to the College’s externally provided library resources; supports academic success and persistence; and helps plan orientation, student recognition, and graduation activities. The position also contributes to curriculum committees and explores opportunities to establish a structured tutoring program. The Coordinator helps students and faculty locate and use digital learning materials, provides guidance on Canvas and related educational technologies, and works with the external library provider and College personnel to address resource-access concerns. The role develops and delivers academic success initiatives, connects students with appropriate support, documents referrals and follow-up, and tracks participation and engagement to identify opportunities for improvement. It provides information-literacy, academic-integrity, and appropriate source-use guidance, while ensuring practices follow FERPA, accessibility requirements, copyright expectations, and College policies. The position collaborates with faculty, retention specialists, student services, Admissions, Academic Affairs, and campus leadership. It participates in curriculum and graduation committees, supports student orientation, and plans quarterly student awards and recognition ceremonies. The Coordinator promotes an inclusive and welcoming learning environment for campus-based and online students and performs additional duties assigned by the Campus Director or Senior Campus Director.

Requirements

Bachelor’s degree from an accredited institution.
Experience working in a teaching and learning environment.
Knowledge of student-success strategies, adult learning, study skills, and effective academic-support practices.
Ability to assess academic-support needs and help develop a future tutoring or peer-support initiative to improve student achievement, persistence, and course completion.
Ability to build rapport with students from varied backgrounds, demonstrating multicultural competence, empathy, and active listening.
Ability to create an inclusive environment that supports learner confidence and academic self-efficacy.
Proficiency with learning management systems such as Canvas, academic databases, digital textbooks, and externally provided library resources.
Ability to help students navigate academic technology and appropriately escalate technical or accessibility issues.
Clear and professional communication with faculty, staff, administrators, and students, including the ability to explain academic concepts, resource expectations, and policies in a supportive manner.
Ability to collaborate across departments to strengthen student-success initiatives.
Ability to collect, interpret, and report information about academic-support participation, digital resource access, student engagement, and related outcomes, and use findings to recommend improvements.
Strong organizational and event-coordination skills.
Professionalism and sound judgment in upholding FERPA, ADA accessibility standards, copyright compliance, and Helms College’s mission and values.
Service-oriented mindset aligned with Rev. Edgar Helms’ faith-based social enterprise model.

Nice To Haves

Experience in higher education, career education, student academic support, or a related educational setting.
Experience with a Learning Management System (LMS) and/or Student Information System (SIS).

Responsibilities

Model the core values of Goodwill Industries and Helms College through service, ownership, accountability, and respect.
Coordinate student and faculty access to digital learning resources and externally provided library services, and provide guidance on locating and using appropriate materials.
Monitor resource-access concerns, coordinate solutions with the external provider and College personnel, and support timely access at the start of each term.
Assess student and faculty needs for academic assistance and plan and deliver academic success initiatives, including workshops on study strategies, digital resources, time management, academic integrity, and skill-building.
Coordinate academic support sessions with faculty and student support staff, and collect participation and feedback to improve programming.
Collaborate with faculty, retention specialists, and student services to identify students who need support, connect them with resources or faculty assistance, and document referrals and follow-up in accordance with College procedures.
Help students navigate Canvas, digital course materials, e-texts, educational technologies, and the external library platform; provide basic user guidance and refer technical, accessibility, and system-administration issues as appropriate.
Maintain and communicate information about digital learning resources, including links, instructions, databases, and electronic references; report service or content gaps to academic leadership. The role does not maintain or catalog a physical library collection.
Participate in curriculum committees and work with faculty to align external library resources, digital materials, and academic support with course learning objectives, program competencies, and accreditation expectations.
Solicit faculty feedback and recommend improvements to resource access and student support.
Provide information-literacy, academic-integrity, and resource-use guidance, including how to find, evaluate, and appropriately cite academic and career-related sources.
Track and report academic-support activity, digital resource-access concerns, workshop participation, referrals, and available student-engagement measures; provide periodic summaries and identify improvement opportunities while maintaining confidentiality and FERPA compliance.
Ensure academic-support and resource-access practices follow FERPA, applicable disability-access requirements, copyright expectations, and College policies; coordinate accessibility issues with appropriate offices and the external provider.
Promote an inclusive and welcoming learning environment, achieve 90% or higher positive student feedback related to inclusivity and support, and demonstrate equitable service utilization by campus-based and online students.
Participate in professional development and institutional committees related to student success, academic innovation, curriculum, accreditation readiness, and continuous improvement.
Serve as an active member of applicable curriculum committees and the graduation committee.
Participate in student orientation by introducing academic support services, Canvas and digital learning expectations, and procedures for accessing external library resources; coordinate consistent information with Admissions, Academic Affairs, and Student Services.
Plan and oversee quarterly student awards and recognition ceremonies, including schedules, nominations, faculty and staff coordination, student communication, and event logistics.
Assist with planning, communication, coordination, and execution of graduation-related activities and ceremonies.
Work with faculty and campus leadership to identify barriers to student participation and engagement and recommend practical improvements to student support and recognition initiatives.
Perform additional duties assigned by the Campus Director or Senior Campus Director.