NSU00261 - Academic Success Coordinator

DHRM•Norfolk, VA

About The Position

Norfolk State University is seeking an Academic Success Coordinator to oversee tutoring services and provide ongoing support to faculty, staff, and students. The role supports a fair, equitable, and high-quality working and learning environment and delivers innovative, cost-effective programs and services that help university community members build the knowledge, skills, and abilities needed to support the university’s mission. The coordinator manages the tutoring lab, including tutor recruitment, hiring, training, supervision, evaluation, assignments, schedules, attendance records, and service-related reporting. The position collaborates with faculty, Program Chairs, Academic Deans, and Institutional Research to develop and manage academic support initiatives, assess tutoring effectiveness, maintain relevant resources and materials, and lead the university tutoring services advisory board.

Requirements

Related experience in an educational setting.
Strong written and oral communication skills.
Organizational skills.
Management or supervisory experience in an educational setting.
In-depth knowledge of learning assistance models and best practices.
Ability to establish and assess work expectations.
Ability to work and interact effectively with diverse groups of students, faculty, and staff to meet student-success goals.
Demonstrated experience using spreadsheets, Microsoft Office Suite, and other computer-based information systems.

Nice To Haves

Master’s degree in education or a related field.
Experience in higher education.
Bachelor’s degree in education, counseling, or a related discipline.

Responsibilities

Oversee the tutoring lab and provide regular, ongoing assistance to faculty, staff, and students.
Coordinate, develop, and manage tutoring assignments and schedules.
Hire, train, supervise, and evaluate tutors.
Evaluate tutoring lab needs and scheduling to optimize tutor availability for scheduled and walk-in appointments.
Establish internal and external recruitment campaigns for tutors and professional tutors.
Maintain confidentiality, provide referrals, and work with services supporting students with special academic needs.
Document tutor and tutee attendance in the computer system used to maintain data and reports.
Manage and develop reports related to tutoring services.
Coordinate training programs and workshops for tutors.
Collaborate with faculty, Program Chairs, Academic Deans, and Institutional Research to develop, integrate, implement, and manage academic support initiatives, such as peer-to-peer support and supplemental instruction.
Develop and maintain an academic support repository of related content and resources.
Review and assess tutoring service effectiveness using academic reporting.
Maintain an up-to-date inventory of instructional materials, equipment, and administrative tools needed for tutoring services.
Prepare and provide statistical reports, forms, and surveys about tutoring services and staffing to illustrate trends.
Develop relationships with faculty to maintain a viable tutor selection process throughout the academic year.
Provide guidance and coaching to help tutors facilitate subject material for students.
Participate in continuous quality improvement initiatives, including regular and ad hoc assessment and reporting.
Attend conferences, workshops, seminars, meetings, and other events to stay informed about research and advances in tutoring and academic support.
Serve as lead for the university tutoring services advisory board.