NSU00261 - Academic Success Coordinator
About The Position
Norfolk State University is seeking an Academic Success Coordinator to oversee tutoring services and support a fair, equitable, and high-quality learning environment for the university community. The role provides assistance to faculty, staff, and students and develops innovative, cost-effective programs and services that enhance learning opportunities and support the university’s mission. The coordinator manages tutoring assignments, schedules, tutor recruitment and development, and the day-to-day operation of the tutoring lab. The position collaborates with faculty and university departments to develop academic support initiatives, maintains related resources and records, and evaluates tutoring effectiveness through reporting and assessment. The coordinator also serves as lead for the university tutoring services advisory board.
Requirements
- Related experience in an educational setting.
- Strong written and oral communication skills.
- Organizational skills.
- Management or supervisory experience in an educational setting.
- In-depth knowledge of learning assistance models and best practices.
- Ability to establish and assess work expectations.
- Ability to work and interact effectively with diverse groups of students, faculty, and staff to meet student-success goals.
- Demonstrated experience using spreadsheets, Microsoft Office Suite, and other computer-based information systems.
Nice To Haves
- Master’s degree in education or a related field.
- Experience in higher education.
- Bachelor’s degree in education, counseling, or a related discipline.
Responsibilities
- Oversee the tutoring lab and provide ongoing assistance to faculty, staff, and students.
- Coordinate, develop, and manage tutoring assignments and schedules.
- Hire, train, supervise, and evaluate tutors.
- Analyze tutoring lab needs and schedules to ensure tutors are available for scheduled and walk-in appointments.
- Establish internal and external recruitment campaigns for tutors and professional tutors.
- Maintain confidentiality, provide referrals, and work with services supporting students with special academic needs.
- Document tutor and tutee attendance in the computer system used to maintain data and reports.
- Manage and develop reports related to tutoring services.
- Coordinate training programs and workshops for tutors.
- Collaborate with faculty, Program Chairs, Academic Deans, and Institutional Research to develop, integrate, implement, and manage academic support initiatives.
- Develop and maintain an academic support repository of relevant content and resources.
- Review and assess tutoring service effectiveness using academic reporting.
- Maintain an up-to-date inventory of instructional materials, equipment, and administrative tools needed to support tutoring services.
- Prepare and provide statistical reports, forms, and surveys on tutoring services and staffing to illustrate trends.
- Develop relationships with faculty to maintain a viable tutor selection process throughout the academic year.
- Provide guidance and coaching to tutors in facilitating subject material for students.
- Participate in continuous quality improvement initiatives, including regular and ad hoc assessment and reporting.
- Attend conferences, workshops, seminars, and meetings to stay current on research and advances in tutoring and academic support.
- Serve as lead for the university tutoring services advisory board.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
