Academic Success and Learning Resource Coordinator

Goodwill Industries Of Middle Ga•Augusta, GA

About The Position

Under the direction of the Campus Director or Senior Campus Director, the Academic Success and Learning Resource Coordinator advances Helms College’s mission by coordinating academic support, digital learning resources, and student engagement initiatives for campus-based and online students. The Coordinator connects students, faculty, and staff; facilitates access to external library resources; supports academic success and persistence; and helps plan orientation, student recognition, and graduation activities. The role also contributes to curriculum committees and explores opportunities to establish a structured tutoring program. The Coordinator provides guidance on Canvas, digital course materials, e-texts, educational technologies, and the College’s external library platform. The position supports resource access and information literacy, but does not maintain or catalog a physical library collection. The Coordinator tracks academic-support participation, resource-access concerns, referrals, and student engagement; communicates improvement opportunities; and follows FERPA, accessibility, copyright, and College requirements. This is a full-time, salaried, exempt position that is not eligible for overtime compensation for hours worked over 40 in a workweek. The schedule is flexible and may include daytime, evening, and weekend hours based on student needs, orientations, ceremonies, and College activities.

Requirements

Bachelor’s degree from an accredited institution.
Experience working in a teaching and learning environment.
Knowledge of student-success strategies, adult learning, study skills, and effective academic-support practices.
Ability to assess academic-support needs and help develop a future tutoring or peer-support initiative to improve student achievement, persistence, and course completion.

Nice To Haves

Experience in higher education, career education, student academic support, or a related educational setting.
Experience with a Learning Management System (LMS) and/or Student Information System (SIS).

Responsibilities

Model the core values of Goodwill Industries and Helms College by demonstrating service, ownership, accountability, and respect.
Coordinate access to digital learning resources and externally provided library services, and help students and faculty locate and use appropriate materials.
Monitor resource-access concerns, coordinate solutions with the external provider and College personnel, and support timely access at the start of each term.
Assess student and faculty needs for academic assistance and plan and deliver academic-success initiatives such as study strategies, digital resource orientation, time management, academic integrity, and skill-building workshops.
Coordinate support sessions with faculty and student-support staff, and collect participation and feedback to improve programming.
Collaborate with faculty, retention specialists, and student-services teams to identify students needing support, connect them with resources or faculty assistance, and document referrals and follow-up in accordance with College procedures.
Help students navigate Canvas, digital course materials, e-texts, educational technologies, and the external library platform; provide basic user guidance and refer technical, accessibility, or system-administration issues.
Maintain clear information and guidance materials about digital learning resources, including links, instructions, databases, and electronic references supplied by the external library partner; communicate service or content gaps to academic leadership.
Participate in curriculum committees and partner with faculty to align library resources, digital materials, and academic support with course learning objectives, program competencies, and accreditation expectations.
Solicit faculty feedback and recommend improvements to resource access and student support.
Provide guidance in information literacy, academic integrity, and appropriate use and citation of academic and career-related sources.
Track and report academic-support activity, digital resource-access concerns, workshop participation, referrals, and available student-engagement measures; provide periodic summaries and identify improvement opportunities while maintaining confidentiality and FERPA compliance.
Ensure academic-support and resource-access practices follow FERPA, applicable disability-access requirements, copyright expectations, and College policies; coordinate accessibility issues with appropriate institutional offices and the external provider.
Promote an inclusive, welcoming, and supportive learning environment, with a goal of 90% or higher positive student feedback related to inclusivity and support and equitable service use by campus-based and online students.
Participate in professional development and institutional committees supporting student success, academic innovation, curriculum, accreditation readiness, and continuous improvement.
Serve as an active member of applicable curriculum committees and the graduation committee.
Participate in student orientation by introducing academic-support services, Canvas and digital learning expectations, and procedures for accessing external library resources; coordinate consistent information with Admissions, Academic Affairs, and Student Services.
Plan and oversee quarterly student awards and recognition ceremonies, including schedules, nominations, faculty and staff coordination, student communication, and event logistics.
Assist with planning, communication, coordination, and execution of graduation-related activities and ceremonies.
Work with faculty and campus leadership to identify barriers to student participation and engagement and recommend practical improvements to support and recognition initiatives.
Perform additional duties assigned by the Campus Director or Senior Campus Director to meet evolving student and program needs.