Academic Program Coordinator, Ross and Carol Nese College of Nursing
About The Position
The Ross and Carol Nese College of Nursing is seeking an Academic Program Coordinator to provide critical administrative support for graduate academic programs. The role works closely with students, faculty, and academic leaders and contributes to the success of residential, online, and hybrid graduate programs. As the primary administrative support for graduate education, the coordinator helps students navigate academic milestones and supports the smooth operation of the programs. The coordinator independently resolves routine and moderately complex academic and administrative issues, using judgment in matters involving registration, graduation, student records, and academic procedures. The leadership team provides cross-training with other Academic Program Coordinators to promote collaboration, skill development, and operational flexibility. The position requires at least three days per week of on-site work at the designated work location. Flexible work arrangements may be considered when consistent with unit needs and the essential duties of the position; approval is not guaranteed. The role may be filled at either the Academic Program Coordinator - Intermediate Support level or the Academic Program Coordinator - Support level.
Requirements
- Excellent interpersonal skills and an inclusive, respectful approach when working with and supporting others.
- Effective written and verbal communication skills.
- Outstanding organizational skills and a proven record of reliable, timely task completion.
- Commitment to providing excellent customer service.
- For the Academic Program Coordinator - Intermediate Support level: GED or high school education and at least 2 years of relevant experience; relevant education may be accepted in lieu of experience.
- For the Academic Program Coordinator - Support level: GED or high school education; no prior relevant work experience is required.
- Applicants must submit a cover letter addressing their interest and relevant experience, in addition to a resume.
- Applicants must be authorized to work in the U.S.; Penn State does not sponsor or take over sponsorship of staff employment visas.
- Successful completion of background checks is required.
Nice To Haves
- Proficiency in Microsoft 365 applications, including Word and Excel.
Responsibilities
- Build and manage course schedules in LionPATH, including course setup, classroom reservations, and Zoom scheduling for residential, online, and hybrid courses.
- Coordinate doctoral examinations and dissertation defenses, including scheduling, communications, documentation, approvals, and related logistics.
- Monitor student academic progress and degree requirements by tracking milestones, maintaining benchmark records, and reviewing graduation eligibility.
- Communicate with graduate students about registration, academic requirements, policies, procedures, deadlines, and graduation processes.
- Prepare and process reports, graduate assistantship appointments, offer letters, contracts, salary assignments, and related administrative documentation.
- Coordinate graduate admissions activities and serve as a primary contact for prospective graduate students.
- Maintain student and program records, databases, advising folders, tracking spreadsheets, and academic documentation for accuracy and compliance.
- Provide graduate students with guidance on registration, advising, academic policies, and program requirements.
- Support course enrollment management through registration assistance, enrollment adjustments, overrides, course permissions, and exception processing.
- Coordinate academic meetings, special events, seminars, and activities, including facilities, supplies, technology, and food-service arrangements.
- Provide logistical support for residential, online, and hybrid programs through classroom scheduling, room reservations, Zoom administration, and multi-campus coordination.
- Collaborate regularly with Graduate Enrollment Services, faculty, and other university offices to support graduate education operations.
Benefits
- Medical, dental, and vision coverage.
- Retirement plans.
- Paid time off, including holidays, vacation, and sick time.
- A 75% tuition discount for employees and eligible spouses and children.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
