College of Nursing Academic Services Specialist

University of Iowa•Iowa City, IA

11h•Onsite

About The Position

The University of Iowa College of Nursing is seeking an Academic Services Specialist to support graduate nursing students through academic advising, program coordination, student retention initiatives, and operational support. The position serves as a resource for students, faculty, and university partners and supports the student experience from admission through graduation. The specialist develops and delivers orientation and student success programs, monitors student progression, coordinates graduate student milestones and advising, and supports enrollment management through data analysis and reporting. The role includes academic planning and advising, student growth and success initiatives, communication and advocacy, retention work, advising-team professional development, budget oversight, and operational support for the Felton Student Success Center. Responsibilities may occasionally require work outside the 8:00 a.m.–5:00 p.m. workday, including evening commitments. The position is a regular salaried role at Pay Level 4A, located in Iowa City, Iowa. The College of Nursing offers BSN, MSN, and DNP programs and prepares nurses for clinical practice, research, and healthcare leadership.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
Typically, one year or more of current experience in program management or secondary education.
Strong written and verbal communication and interpersonal skills, including the ability to transmit, receive, and accurately interpret information and needs through appropriate communication methods and behaviors.
Ability to provide excellent customer service and maintain working relationships.
Ability to work in a team-oriented, fast-paced, and changing environment.
Demonstrated ability to work under pressure, prioritize and multitask, attend to detail, and meet tight deadlines.
Proficiency with computer software applications such as Microsoft Office, including Word, Outlook, PowerPoint, Excel, Zoom, and social media.
Valid driver's license and ability to meet and maintain UI Fleet Standards.

Nice To Haves

Academic advising experience at a community college or four-year academic institution.
Prior event-planning experience.
Knowledge of and experience with University of Iowa policies and procedures.

Responsibilities

Develop, deliver, and assess orientation programs aligned with University and College of Nursing expectations.
Assess and improve academic advising for nursing students to support student success and preparation for professional or advanced-practice transitions.
Use the Power BI database to project course enrollments and provide reports to faculty.
Manage student academic progression processes, including academic probation and dismissal.
Communicate standards and policies to prospective and current students.
Review program student handbooks annually and recommend updates as needed.
Assess communications of essential information and improve content and processes to support student success.
Identify campus partners and external stakeholders, collaborate on communication plans, and assess outcomes.
Serve as special advisors within Assemblies and provide administrative support.
Compose original correspondence requiring discretion and judgment.
Develop advising program outcomes and other resources to foster student success using evidence-based practices.
Assess advising program outcomes, identify gaps, and recommend ways to foster student success.
Coordinate or deliver ongoing advising training for the advising program team.
Maintain an advising handbook on the Felton Student Success Center Teams site.
Develop and monitor the advising program's operational budget.
Initiate purchasing requests for supplies and equipment.
Provide backup reception support for the Felton Student Success Center as needed.