College of Nursing Academic Services Specialist

UIOWA•Iowa City, IA

2d•Onsite

About The Position

The University of Iowa College of Nursing is seeking an Academic Services Specialist to support graduate nursing students through academic advising, program coordination, student retention initiatives, and operational support. The role serves as a resource for students, faculty, and university partners, supporting students from admission through graduation. The specialist develops and delivers orientation and student-success programs, monitors student progression, coordinates graduate student milestones and advising, and supports enrollment management through data analysis and reporting. The position includes occasional work outside the 8:00 a.m.–5:00 p.m. workday to support advising, student-success initiatives, and events, which may include evening commitments. It is a regular salaried position located in Iowa City, Iowa. The College of Nursing prepares nurses for clinical practice, research, and healthcare leadership. It offers BSN, MSN, and DNP programs and uses advanced simulation labs and a partnership with University of Iowa Health Care to provide evidence-based education.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Typically, one year or more of current experience in program management or secondary education.
Strong written and verbal communication and interpersonal skills, including the ability to transmit, receive, and accurately interpret information and needs through appropriate communication methods and behaviors.
Ability to provide excellent customer service and maintain working relationships.
Ability to work in a team-oriented, fast-paced, and changing environment.
Demonstrated ability to work under pressure, prioritize tasks, multitask, be detail-oriented, and meet tight deadlines.
Proficiency with computer software applications such as Microsoft Word, Outlook, PowerPoint, Excel, Zoom, and social media.
Valid driver’s license and ability to meet and maintain UI Fleet Standards.

Nice To Haves

Academic advising experience at a community college or four-year academic institution.
Prior event-planning experience.
Knowledge of and experience with University of Iowa policies and procedures.

Responsibilities

Develop, deliver, and assess orientation programs aligned with University and College of Nursing expectations.
Assess and improve academic advising for nursing students to support student success and preparation for professional or advanced practice.
Use the Power BI database to project course enrollments and provide reports to faculty.
Manage student academic progression processes, including academic probation and dismissal.
Communicate standards and policies to prospective and current students.
Review program student handbooks annually and recommend updates as needed.
Assess communications of essential information and improve their content and delivery processes to support student success.
Identify campus partners and external stakeholders, collaborate on communication plans, and assess communication outcomes.
Serve as a special advisor within Assemblies and provide administrative support.
Compose original correspondence requiring discretion and judgment.
Develop advising program outcomes and other resources to foster student success using evidence-based practices.
Assess advising program outcomes, identify gaps, and recommend opportunities to foster student success.
Coordinate or deliver ongoing advising training for the advising program team.
Maintain an advising handbook on the Felton Student Success Center Teams site.
Develop and monitor the advising program’s operational budget.
Initiate purchasing requests for supplies and equipment.
Provide back-up reception support for the Felton Student Success Center as needed.