Academic Planning and Advising Technology Coordinator

CSU Careers•Pomona, CA

About The Position

The Academic Planning and Advising Technology Coordinator works in Cal Poly Pomona’s Office of Student Success, which coordinates academic advising initiatives and develops academic intervention programs to support students’ timely progress toward degree completion. The position coordinates implementation, administration, functional support, and continuous improvement of university advising technologies, including CPP Connect (EAB Navigate), Academic Planner, Schedule Builder, and other current or emerging tools. It serves as a functional resource and Help Desk escalation point, coordinates troubleshooting with campus IT, university offices, and vendors, and supports advising-related data feeds, reporting, campaigns, outreach, and assessment. The coordinator serves as a university-level resource on advising technologies, working with colleges, departments, advising centers, and other campus partners to support effective and consistent technology use. Responsibilities include coordinating academic planning requirements and degree plans, assessing usability and adoption, developing documentation and training, and supporting system changes and campus adoption. In partnership with Student Success and University Advising colleagues, the coordinator plans and delivers recurring training and professional development for students, advisors, faculty, staff, and other campus partners. The position maintains training resources and advising-related digital content, leads the e-Advising Support Working Group, and supports university-wide advising development and recognition initiatives. The position also provides comprehensive academic advising to undergraduate students, including students with complex academic circumstances; helps students understand requirements and use academic planning technologies; and collaborates with campus partners to connect students with appropriate resources. The coordinator participates in the university-wide advising community, committees, working groups, and professional learning activities.

Requirements

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where job-related.
Typically, the knowledge and abilities are demonstrated through the equivalent of three years of progressively responsible professional student services work experience.
Thorough knowledge of the principles of individual and group behavior.
General knowledge of Student Services principles, practices, and trends; program-area policies, procedures, and practices; and individual counseling techniques.
General knowledge, or the ability to rapidly acquire knowledge, of the assigned campus’s organizational procedures and activities.
Working knowledge of student services programs outside the assigned program area.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to determine appropriate courses of action and techniques when interacting with individuals in argumentative or sensitive situations.
Ability to interpret and evaluate descriptions of problems, analyze and define problems, draw valid conclusions, and project consequences of alternative actions.
Ability to carry out professionally complex assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.

Nice To Haves

One year of experience in the assigned program area; preferred but not required.
Master’s degree in Educational Leadership, College Student Personnel, Educational Counseling, or a related field.
Knowledge of General Education requirements and academic policies within the California State University system.
Experience providing academic advising or related student support, including assisting students with complex academic circumstances or academic progress concerns.
Experience coordinating programs, projects, or initiatives in higher education or student services.
Experience using advising, student success, student information, or related technology systems, and ability to learn and support new platforms.
Experience developing or facilitating training, workshops, presentations, or other learning resources for students, faculty, or staff.
Demonstrated ability to analyze information, identify issues, exercise sound judgment, and develop recommendations or solutions.
Experience with program assessment, data analysis, reporting, or interpreting data to evaluate program effectiveness and inform improvements.

Responsibilities

Coordinate implementation, administration, functional support, and continuous improvement of CPP Connect (EAB Navigate), Academic Planner, Schedule Builder, and other advising technologies.
Serve as a functional resource and Help Desk escalation point for advising technology questions and issues.
Review, troubleshoot, document, and coordinate resolution or escalation of system, functional, and data-feed issues with campus IT, university offices, and vendors.
Provide academic planning advisement to students identified through advising campaigns and interventions.
Collaborate with campus partners supporting Billy Chat to help maintain accurate and effective advising-related information.
Collaborate on reporting and data analysis related to advising communications, outreach, campaigns, engagement, interventions, and technology utilization.
Consult with university advising, college advising centers, academic departments, and other campus units on effective use of advising technologies.
Coordinate large-scale advising interventions, campaigns, and communications with campus partners.
Coordinate development, review, testing, and maintenance of Academic Planner requirements and degree plans.
Assess the effectiveness and usability of advising technologies through user engagement and feedback; identify needs and recommend enhancements.
Monitor technology utilization and adoption, assess advising initiatives, and recommend continuous improvements.
Research emerging practices and technologies in academic advising, planning, artificial intelligence, student communication, and digital student support.
Develop and maintain documentation, training resources, business processes, and implementation guidance.
Support students, advisors, and campus partners through multiple service modalities and work environments, and serve students in various modalities.
Plan, coordinate, implement, and improve technology training and professional development for students, advisors, faculty, staff, and campus partners.
Develop and facilitate workshops, presentations, demonstrations, office hours, and other learning opportunities, adapting them to user experience and needs.
Maintain and update training materials, user guides, presentations, videos, FAQs, and other advising technology resources.
Lead the e-Advising Support Working Group, coordinating meetings, workshops, trainings, and information-sharing opportunities.
Partner with campus colleagues to maintain and update advising-related digital resources, including the CPP Connect website, student-facing Academic Planner and Schedule Builder websites, and the Academic Advising Handbook.
Support change management and campus adoption of new advising technologies, system enhancements, and process changes through communications, training, documentation, testing support, and implementation resources.
Gather and evaluate feedback and participation and utilization data to improve training and support strategies.
Support university-wide advising professional development and recognition initiatives, including Day of the Advisor and the Outstanding Advisor Awards.
Provide comprehensive academic advising to undergraduate students, including those with complex academic needs, and help them understand options, develop academic plans, identify barriers, and connect with resources.
Help students use advising and academic planning technologies to understand degree requirements, plan coursework, prepare for registration, and make informed decisions.
Collaborate with campus partners to coordinate resources and interventions addressing students’ academic and developmental needs.
Participate in the university-wide advising community, the Academic Advisor Council, committees, working groups, trainings, and professional development activities.
Share technology expertise and system updates, gather advising-community feedback, and collaborate to strengthen consistent, coordinated, student-centered advising practices.