Abdominal Transplant Account Manager - San Diego
About The Position
CareDx is a precision medicine diagnostics company serving transplant, specialty oncology, and cell therapy. The Abdominal Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, primarily within abdominal transplant programs and community nephrology accounts. The TAM coordinates with Community Account Managers, Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. The role reports directly to the Regional Director. The position requires a patient-centered approach, strategic account management and sales capabilities, strong communication skills, clinical aptitude, and the ability to collaborate and solve problems. The TAM develops account-specific plans, expands business within existing accounts, builds customer relationships, manages sales performance and forecasts, and collaborates with internal teams to address customer needs. The role is remote within the United States and requires substantial field and customer-facing work, with travel of up to 50% or greater.
Requirements
- Bachelor’s degree required.
- At least 10 years of sales or strategic account management experience in the healthcare industry.
- Experience selling into hospitals, hospital or health systems, and/or enterprise-level accounts, navigating multiple stakeholder levels and departments.
- Demonstrated ability to develop effective account strategies that maximize business outcomes in a highly matrixed organization.
- Strong written and oral communication and organizational skills.
- Willingness to travel up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences.
- Willingness to work in the field and in customer-facing settings at least four days per week.
- Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as Power BI.
Nice To Haves
- An advanced degree, such as an MBA.
- Clinical or sales experience in transplant, nephrology, molecular diagnostics, or laboratory settings.
- Deep clinical knowledge of abdominal transplant.
Responsibilities
- Understand account needs, objectives, and challenges and provide tailored solutions.
- Identify opportunities to upsell and cross-sell CareDx products, solutions, and services within existing accounts.
- Develop and execute strategic account plans to drive growth, achieve sales targets, increase adoption and market share, and expand CareDx’s footprint.
- Build understanding of therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and relevant clinical studies.
- Identify customer stakeholders and influencers, build relationships and partnerships, and solicit feedback on needs, products, and features.
- Resolve customer issues promptly, manage expectations, and support customer satisfaction.
- Forecast and manage the sales pipeline and account- and regional-level growth strategies.
- Prepare performance reports for regional leadership, including insights on strategy effectiveness, ROI, and other key performance indicators.
- Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.
- Work in the field and in customer-facing settings at least four days per week, with travel that may include day trips, overnight travel, and weekend conferences.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits, including a gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow, under the Living Donor Employee Recovery Policy.
- The role may be eligible for discretionary bonuses or incentives and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
