Abdominal Transplant Account Manager - Mountain Plains
About The Position
CareDx is a precision medicine diagnostics company working in transplant, specialty oncology, and cell therapy. The Abdominal Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, with a primary focus on abdominal transplant programs and community nephrology customers. The TAM coordinates with Community Account Managers, Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. This role reports directly to the Regional Director. The TAM develops a thorough understanding of account needs and challenges, identifies opportunities to expand business within existing accounts, and creates and executes account-specific plans to drive adoption, market share, and commercial results. The role requires clinical and technical understanding of the therapeutic area, scientific concepts, testing platforms, processes, and supporting clinical studies. The TAM builds customer relationships, gathers feedback, resolves customer issues, and manages expectations. The role also includes managing and forecasting the sales pipeline, tracking account and regional progress, and reporting performance insights to regional leadership. The TAM works across Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations to develop solutions that address customer needs. The position is remote within the United States and requires substantial travel and frequent field and customer-facing work.
Requirements
- Bachelor’s degree required.
- At least 10 years of sales or strategic account management experience in the healthcare industry.
- Experience selling into hospitals, hospital or health systems, and/or enterprise-level accounts, navigating multiple stakeholder levels and departments.
- Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization.
- Strong written and oral communication and organizational skills.
- Willingness to travel up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences.
- Willingness to work in the field and be customer-facing a minimum of four days per week.
- Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as PowerBI.
Nice To Haves
- Advanced degree, such as an MBA.
- Clinical or sales experience in transplant, nephrology, molecular diagnostics, or laboratory settings.
- Deep clinical knowledge of abdominal transplant.
Responsibilities
- Develop understanding of customer needs, objectives, and challenges to provide tailored solutions.
- Identify opportunities to upsell and cross-sell CareDx products, solutions, and services within existing accounts.
- Develop and execute account strategies and plans to drive business growth, adoption, market share, and commercial goals.
- Maintain understanding of the therapeutic area, scientific concepts, testing platforms, mechanisms, processes, and relevant clinical studies.
- Identify customer stakeholders and influencers and build strong customer relationships and partnerships.
- Solicit customer feedback on needs, products, and features; resolve issues promptly and manage expectations to support customer satisfaction.
- Forecast and manage the sales pipeline and growth strategies at account and regional levels.
- Prepare performance reports for regional leadership, including insights into strategy effectiveness, ROI, and other performance indicators.
- Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.
- Travel frequently, including day trips, overnight travel, and some weekend conferences; work in the field and face customers at least four days per week.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits, including a gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Living Donor Employee Recovery Policy providing up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow.
- Potential eligibility for discretionary bonuses or incentives and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
