Abdominal Transplant Account Manager - Dallas-Fort Worth
About The Position
CareDx is a precision medicine diagnostics company serving transplant, specialty oncology, and cell therapy. The Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, focusing primarily on abdominal transplant programs and community nephrology accounts. The TAM collaborates with Community Account Managers, Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. The role reports directly to the Regional Director. The successful candidate is a collaborative, agile problem solver with strategic account management and sales experience, strong communication skills, clinical aptitude, and a patient-centered approach. The role is US-only and remote, with substantial field and customer-facing activity, including travel of up to 50% or greater. CareDx offers a total rewards package that includes base salary and incentive compensation, benefits, and eligibility for additional discretionary bonuses or incentives and restricted stock units. The role’s anticipated base salary range is $230,000–$250,000 USD. CareDx also provides a Living Donor Employee Recovery Policy allowing eligible full-time employees up to 30 days of paid leave annually for organ or bone marrow donation.
Requirements
- Bachelor’s degree required.
- At least 10 years of sales or strategic account management experience in the healthcare industry.
- Experience selling to hospitals, hospital or health systems, and/or enterprise-level accounts, with experience navigating multiple stakeholder levels and departments.
- Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization.
- Strong written and oral communication and organizational skills.
- Willingness to travel up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences.
- Willingness to work in the field and face customers a minimum of four days per week.
- Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as PowerBI.
Nice To Haves
- An advanced degree, such as an MBA.
- Clinical or sales experience in transplant, nephrology, molecular diagnostics, or laboratory services.
- Deep clinical knowledge of abdominal transplant.
Responsibilities
- Develop a deep understanding of account needs, objectives, and challenges, and provide tailored solutions.
- Identify opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions, and services.
- Develop and execute account-specific strategic plans to drive business growth, adoption, market share, account footprint, and achievement of sales targets and commercial goals.
- Maintain knowledge of the therapeutic area, scientific concepts, testing platforms, mechanisms, processes, and relevant clinical studies.
- Identify customer stakeholders and influencers, build strong relationships and partnerships, solicit feedback, and identify additional needs for products and features.
- Resolve customer issues promptly and efficiently while managing expectations and ensuring customer satisfaction.
- Forecast and manage the sales pipeline and growth strategies to track progress toward account- and regional-level objectives.
- Prepare regular performance reports for regional leadership, including insights on strategy effectiveness, ROI, and other key performance indicators.
- Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions addressing customer needs.
- Work in the field and face customers at least four days per week, with travel up to 50% or greater, including day trips, overnight travel, and some weekend conferences.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits, including a gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Living Donor Employee Recovery Policy providing eligible full-time employees up to 30 days of paid leave annually for organ or bone marrow donation.
- Potential eligibility for discretionary bonuses or incentives and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
