Abdominal Transplant Account Manager - Dallas-Fort Worth

CareDx • Dallas, TX

2d • Remote

About The Position

The Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, focusing primarily on abdominal transplant programs and community nephrology customers. The role coordinates with Community Account Managers, Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. Successful candidates are collaborative, agile problem solvers with strategic account management and sales experience, strong communication skills, clinical aptitude, and a patient-centric approach. The position reports to the Regional Director.

The TAM develops a deep understanding of customer needs, objectives, and challenges; identifies opportunities to expand business within existing accounts; and creates and executes account-specific strategies to increase adoption, market share, CareDx’s footprint, and commercial results. The role requires knowledge of relevant therapeutic areas, scientific concepts, testing platforms, processes, and supporting clinical studies. It also involves building customer relationships, addressing issues, managing expectations, and maintaining customer satisfaction.

The TAM manages sales forecasts and pipelines, tracks account and regional progress, and provides regional leadership with performance reports and insights. The role collaborates with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs. The position requires field and customer-facing work at least four days per week and travel of up to 50% or greater, including day trips, overnight travel, and some weekend conferences.

CareDx offers a competitive total rewards package that includes base salary and incentive compensation, health and welfare benefits, a gym reimbursement program, a 401(k) match, an Employee Stock Purchase Plan, and pre-tax commuter benefits. Full-time employees who donate an organ or bone marrow may use the Living Donor Employee Recovery Policy for up to 30 days of paid leave annually. The position is remote within the United States. The anticipated base salary range is $230,000–$250,000 USD, with additional incentive variable compensation; other discretionary bonuses or incentives and restricted stock units may also be available.

Requirements

• Bachelor’s degree required.
• At least 10 years of sales or strategic account management experience in the healthcare industry.
• Experience selling into hospitals, hospital or health systems, and/or enterprise-level accounts, with the ability to navigate multiple stakeholder levels and departments.
• Demonstrated ability to develop account strategies that maximize business outcomes in a highly matrixed organization.
• Strong written and oral communication and organizational skills.
• Willingness to travel up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences.
• Willingness to work in the field and face customers at least four days per week.
• Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as PowerBI.

Nice To Haves

• Advanced degree, such as an MBA.
• Clinical or sales experience in Transplant, Nephrology, Molecular Diagnostics, or Laboratory settings.
• Deep clinical knowledge of abdominal transplant.

Responsibilities

• Develop a thorough understanding of account needs, objectives, and challenges and provide tailored solutions.
• Identify opportunities to upsell and cross-sell CareDx products, solutions, and services within existing accounts.
• Develop and execute strategic account plans to drive business growth and achieve sales targets.
• Create account-specific strategies and tactics to drive adoption, gain market share, expand CareDx’s footprint, and achieve commercial goals.
• Build understanding of therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and supporting clinical studies.
• Identify customer stakeholders and influencers, build relationships and partnerships, and solicit feedback on needs, products, and features.
• Resolve customer issues promptly and efficiently, manage expectations, and ensure customer satisfaction.
• Forecast and manage the sales pipeline and growth strategies, tracking progress toward account and regional objectives.
• Prepare performance reports for regional leadership, including insights into strategy effectiveness, ROI, and other key performance indicators.
• Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.
• Coordinate with Community Account Managers, Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons on account-level growth strategies.
• Work in the field and face customers at least four days per week and travel up to 50% or greater, including overnight travel and some weekend conferences.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits.
• Gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Up to 30 days of paid leave annually for eligible full-time employees who donate an organ or bone marrow.
• Potential eligibility for discretionary bonuses or incentives and restricted stock units.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior