911 Communication Specialist

Charleston County Government•Sc 29456, SC

About The Position

The 911 Communication Specialist supports Operations during active and in-progress incidents by providing pertinent real-time information from multiple data sets, including resources accessible exclusively to Communications Specialists. The role maintains access to and security of highly sensitive information and collects and analyzes primary data for in-house and critical incident reporting. This is an essential position. The specialist is required to report for departmental activations and may provide support to the Emergency Operations Center (EOC) during an activation. The position also performs other duties or assumes other responsibilities as apparent or assigned.

Requirements

High school diploma or equivalent.
Five or more years of experience as a Public Safety Telecommunicator, Law Enforcement Officer, or First Responder.
No felony convictions. Misdemeanors are evaluated case by case, and disposition information must be provided.
Pass a background investigation, including checks of driving record, employment history, employment, education and training verification, illegal conduct (such as drug use), and references.
Pass a pre-employment physical and psychological evaluation.
Successfully complete Level IV CJIS Security Awareness Training within six months of hire and maintain the certification.
Successfully complete tactical dispatch training within one year of hire and maintain the certification.
Perform in a self-directed manner and display strong analytical skills.
Use judgment and a systematic approach to problem solving and decision making; identify important dimensions of problems, determine potential causes, obtain relevant information, and specify alternate solutions.
Follow established policies and procedures and respond positively to changing day-to-day work conditions and schedule changes.
Raise problems and concerns with the supervisor in a timely manner.
Create and participate in a team environment.
Safeguard confidential information and use or disclose it only as authorized or required in performing job duties.
Live the vision, mission, values, and expected behaviors of Charleston County, the Public Safety Directorate, and Consolidated 911 Center.

Nice To Haves

Associate degree, preferably in Criminal Justice, Public or Business Administration, or Liberal Arts.

Responsibilities

Assist Call Takers and Dispatchers responding to 911 incidents by quickly querying aggregation tools and gathering, assessing, and providing real-time tactical information.
Support Operations on calls for service at unknown locations by taking responsibility for those calls, searching databases and social media, and conducting phone pings and emergent disclosure requests when requested.
Continuously update first responders and Operations to support situational awareness during unknown-location calls.
Disseminate notifications and situation reports to appropriate parties during critical incidents.
Provide support to the EOC during an activation.
Prepare reports and other products as requested by user agencies and command staff.
Maintain awareness of 911helpme.com, 911 calls, and critical incidents to connect related information and provide additional support when necessary.
Maintain access to and security of highly sensitive information.
Collect and analyze primary data for in-house and critical incident reporting.
Report for departmental activations.
Perform other duties or assume other responsibilities as apparent or assigned.