340B Implementation Project Manager

Pillr Health•Boca Raton, FL

2d•Remote

About The Position

The 340B Implementation Project Manager leads end-to-end implementation projects supporting the onboarding, optimization, and expansion of 340B programs and related pharmacy solutions. The role is the primary liaison among clients, internal stakeholders, operational teams, pharmacy leadership, technology teams, and executive sponsors, ensuring projects are clearly defined, appropriately scoped, effectively communicated, and delivered according to agreed timelines and expectations. The position combines project management, stakeholder engagement, healthcare operations, and knowledge of 340B program requirements to drive successful outcomes while supporting compliance and client satisfaction. It leads multiple projects from initiation through go-live and stabilization, coordinates operational and technical readiness, and supports the transition to ongoing operational support and client management. The role also tracks project performance and contributes to continuous improvement of implementation methods, tools, workflows, playbooks, and best practices.

Requirements

Bachelor’s degree in business, Operations, or a related field.
At least 3 years of experience in implementation, client onboarding, or healthcare operations in a software delivery model.
Proven ability to manage complex, multi-stakeholder projects with precision and accountability.
Ability to manage and lead effectively during organizational change and transformation.
Strong business and financial acumen, including the ability to link software capabilities to client KPIs and strategic goals.
Exceptional leadership, communication, presentation, and stakeholder management skills.
Technical and operational fluency in areas such as data exchange, eligibility workflows, or healthcare integration.
Demonstrated ability to anticipate risks, navigate ambiguity, and drive outcomes independently.
Experience with CRM, EMR/EHR systems, gateways, and analytics tools, such as Salesforce, EPIC, or Meditech.

Nice To Haves

Master’s degree preferred.
340B ACE certification.
PMP certification preferred.
Skill in data reporting and interpretation.
Understanding of hospital and pharmacy systems, workflows, prescribing, and revenue cycle.
Willingness and ability to travel for client meetings and conferences.

Responsibilities

Define implementation scope, objectives, deliverables, success criteria, timelines, and resource requirements.
Develop project plans, workstreams, milestones, and dependency tracking.
Translate business requirements into implementation activities and operational workflows.
Establish governance structures, communication plans, risk management frameworks, and escalation procedures.
Ensure alignment between contractual commitments, project objectives, and operational capabilities.
Build partnerships with pharmacy leadership, compliance, finance, IT, operations, customer engagement, vendors, and executive stakeholders.
Facilitate project kick-off meetings, stakeholder workshops, status reviews, steering committees, governance meetings, and executive reviews.
Serve as the primary point of contact throughout the implementation lifecycle and align cross-functional teams around goals, responsibilities, and outcomes.
Manage stakeholder expectations and resolve issues that may affect service delivery.
Lead multiple projects concurrently from initiation through go-live and stabilization, coordinating activities and monitoring deliverables and success metrics.
Identify risks, barriers, and dependencies and drive mitigation strategies and issue resolution.
Ensure successful transition from implementation to ongoing operational support and client management.
Develop and execute project communications, including regular updates, executive summaries, status reports, risks, decisions, milestones, and action items.
Support organizational readiness and change management activities to facilitate adoption.
Partner with stakeholders to design and implement workflows supporting 340B program operations.
Coordinate data collection, system configuration, testing, training, and operational readiness.
Support implementation of Contract Pharmacy arrangements, split-billing processes, inventory management solutions, and reporting capabilities.
Ensure operational processes support compliance, program optimization, and audit readiness, in collaboration with compliance and operational teams.
Partner with Product, Technology, Operations, Compliance, Sales, Finance, and Training teams to ensure implementation readiness and successful outcomes.
Coordinate technical integrations, data feeds, and systems configuration activities.
Identify opportunities for process improvement and implementation standardization.
Facilitate post-implementation reviews, assess project success, capture lessons learned, and provide go-live support.
Track project KPIs, including implementation timelines, client satisfaction, adoption metrics, quality measures, and operational outcomes.
Recommend improvements to implementation methodologies, tools, and workflows and contribute to playbooks, templates, and best practices.