340B Implementation Project Manager

Pillr Health•Boca Raton, FL

1d•Remote

About The Position

The 340B Implementation Project Manager leads end-to-end implementation projects that support onboarding, optimization, and expansion of 340B programs and related pharmacy solutions. The role serves as the primary liaison among clients, internal stakeholders, operational teams, pharmacy leadership, technology teams, and executive sponsors, ensuring projects are clearly defined, appropriately scoped, communicated effectively, and delivered according to agreed timelines and expectations. The position combines project management, stakeholder engagement, healthcare operations knowledge, and understanding of 340B program requirements to drive successful outcomes while maintaining compliance and client satisfaction. The manager leads multiple projects from initiation through go-live and stabilization, coordinates operational and technical readiness, and supports transition to ongoing operational support and client management. The role tracks implementation KPIs and client outcomes, conducts post-implementation reviews, identifies process improvements, and contributes to implementation playbooks, templates, and best practices. The position is remote and may require travel for client meetings and conferences.

Requirements

Bachelor’s degree in business, Operations, or a related field.
At least 3 years of experience in implementation, client onboarding, or healthcare operations in a software delivery model.
Proven ability to manage complex, multi-stakeholder projects with precision and accountability.
Ability to manage and lead effectively during organizational change and transformation.
Strong business and financial acumen, including ability to connect software capabilities to client KPIs and strategic goals.
Exceptional leadership, communication, presentation, and stakeholder management skills.
Technical and operational fluency in areas such as data exchange, eligibility workflows, or healthcare integration.
Ability to anticipate risks, navigate ambiguity, and drive outcomes independently.
Experience with CRM, EMR/EHR systems, gateways, and analytics tools; examples include Salesforce, EPIC, and Meditech.

Nice To Haves

Master’s degree.
340B ACE certification.
PMP certification.
Skill in data reporting and interpretation.
Understanding of hospital and pharmacy systems, workflows, prescribing, and revenue cycle.
Willingness and ability to travel for client meetings and conferences.

Responsibilities

Define implementation scope, objectives, deliverables, success criteria, timelines, and resource requirements.
Develop project plans, workstreams, milestones, and dependency tracking.
Translate business requirements into implementation activities and operational workflows.
Establish governance structures, communication plans, risk management frameworks, and escalation procedures.
Ensure alignment among contractual commitments, project objectives, and operational capabilities.
Build partnerships with pharmacy leadership, compliance teams, finance, IT, operations, customer engagement, vendors, and executive stakeholders.
Facilitate kick-off meetings, stakeholder workshops, status reviews, steering committees, governance meetings, and executive reviews.
Serve as the primary point of contact throughout the implementation lifecycle and manage stakeholder expectations.
Lead multiple projects concurrently from initiation through go-live and stabilization, coordinating activities and monitoring deliverables, milestones, and success metrics.
Identify risks, barriers, and dependencies and drive timely mitigation and issue resolution.
Ensure effective transition from implementation to ongoing operational support and client management.
Develop and execute communication plans; provide project updates, executive summaries, and status reports; and communicate risks, decisions, milestones, and action items.
Support organizational readiness and change management to facilitate adoption.
Partner with stakeholders to design and implement workflows supporting 340B program operations.
Coordinate data collection, system configuration, testing, training, and operational readiness activities.
Support implementation of Contract Pharmacy arrangements, split-billing processes, inventory management solutions, and reporting capabilities.
Ensure operational processes support compliance, program optimization, and audit readiness; collaborate with compliance and operational teams on regulatory requirements and best practices.
Partner with Product, Technology, Operations, Compliance, Sales, Finance, and Training teams to ensure readiness and successful outcomes.
Coordinate technical integrations, data feeds, and systems configuration activities; drive issue resolution across departments and external partners.
Identify opportunities to improve and standardize implementation processes.
Facilitate post-implementation reviews and lessons-learned sessions, assess project success, and provide go-live support.
Track project KPIs, including implementation timelines, client satisfaction, adoption metrics, quality measures, and operational outcomes.
Recommend improvements to implementation methodologies, tools, and workflows, and contribute to implementation playbooks, templates, and best practices.