E - 2nd Shift Supervisor
About The Position
The 2nd Shift Supervisor assists with directing, coordinating, and evaluating staff who clean and maintain the site. The supervisor carries out management instructions in accordance with organizational policies and applicable laws, and supports a cooperative, safe, respectful, and quality work environment at the airport facility. The role supervises assistant leads and custodians, oversees assigned work areas, evaluates employee performance, provides training, maintains work records, and communicates with management. It also supports staffing coverage, customer satisfaction, and compliance with company and airport policies and regulations.
Requirements
- Ability to designate shift and area work assignments for custodians, temporary replacements, and lead personnel, and to conduct training.
- Thorough knowledge of standard methods, equipment, and supplies used in janitorial activities at large or small scale.
- Ability to work with a diverse workforce.
- Ability to communicate effectively and maintain confidentiality.
- Ability to operate and use tools and equipment for training purposes.
- Ability to make efficient use of personnel, delegate tasks, and assign work as instructed.
- Considerable knowledge of employee policies and procedures.
- Ability to follow instructions and respond using written communication.
- Ability to prioritize multiple tasks.
- Ability to work effectively independently or with a team.
- Basic knowledge of general housekeeping methods and practices, cleaning products, and their use.
- Ability to perform routine walking, standing, bending, lifting heavy objects, and operating medium-weight cleaning equipment.
Responsibilities
- Supervise the daily work of assistant leads and custodians, and inspect assigned areas to ensure work is carried out properly and orderly.
- Evaluate custodial personnel; prepare and submit disciplinary actions and incident reports; and counsel employees.
- Hold daily staff briefings covering key topics for the day.
- Identify employee development and training needs and ensure required training is completed.
- Maintain records, prepare reports, and compose correspondence related to the work.
- Check crew coverage of designated work areas, provide special cleaning instructions or assignments, and follow upper management’s direction.
- Conduct inspections and investigate tenant or customer complaints, checking for cleanliness and repairs as required.
- Train subordinate staff and ensure they understand job requirements, cleaning methods, equipment use, safety practices, illness and injury prevention, and work regulations.
- Assist with coverage for call-offs and facility areas.
- Review schedules and create and manage new and recurring trainings.
- Support overall customer satisfaction, including daily reporting to upper management.
- Ensure proper labor relations and conditions of employment are maintained.
- Correspond with the Manager for support, updates, and duties.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
