2027 Summer Internship Program - Member Experience and Insights
About The Position
The CareSource Intern supports special projects, initiatives, and activities that vary by assignment. This is a 12-week, paid summer internship for college students seeking real-world experience and career preparation. The program includes projects that impact the company, career seminars with CareSource leaders, networking opportunities, an assigned mentor, access to former interns, and opportunities to apply learning, build skills, and explore career interests. In this assignment, the intern supports CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey efforts across Medicare, Medicaid, and Marketplace. The intern analyzes survey results and related data to identify trends, strengths, and areas for improvement in member and provider experience, collaborates with teams and stakeholders on strategies to improve engagement and satisfaction, and presents findings and recommendations to support decision-making.
Requirements
- High school diploma or equivalent.
- Be a current rising junior or senior in an accredited degree program, or have graduated within the last six months.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Good written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Ability to work independently and as part of a team.
- Effective listening and critical-thinking skills.
- Dependability, flexibility, and ability to maintain confidential information.
- Effective problem-solving skills and attention to detail.
Responsibilities
- Support CAHPS survey efforts across Medicare, Medicaid, and Marketplace.
- Review and consolidate CAHPS survey results to identify trends, strengths, and areas for improvement in member and provider experience.
- Integrate competitor, geographic, and population data to inform enterprise and localized CAHPS strategies.
- Collaborate with cross-functional teams and key stakeholders in designing and implementing strategies and initiatives to enhance member engagement and satisfaction using CAHPS insights.
- Prepare and present findings and recommendations to stakeholders, including senior leadership, to support informed decision-making.
Benefits
- Paid summer internship.
- Assigned mentor and access to former interns.
- Journey-to-the-Job seminars with CareSource leaders.
- Flexible work environment with remote opportunities.
- Paid volunteer hours.
- Potential bonus tied to company and individual performance.
- Comprehensive total rewards package.
- Personalized orientation and mentoring programs.
- Company and job-specific training.
- Feedback opportunities throughout the first 90 days and ongoing manager feedback.
- Inclusive culture with employee resource groups.
- Potential internal and external training and development programs, stretch assignments, and expanded responsibilities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Education Level
High school or GED
