1st Party Mortgage Collections Agent

AllianceOne•Remote, Ohio EST, OH

13d•Remote

About The Position

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Now Hiring Remote 1st Party Mortgage Collection Agents in Maumee OH! (Remote after Day 1, must reside in the Maumee, OH area) If you are looking for an entry level position with opportunities for advancement you have found the right organization! As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.

Requirements

Prior customer service experience (call center/banking experience is a plus)
Excellent verbal communication skills
The ability to problem solve creatively
Strong desire to achieve goals
Basic computer knowledge/skills
Ability and openness to work with a diverse customer base
Works well in team settings
Must be able to come to the Maumee office on the first day to collect equipment - 1684 Woodlands Dr, Maumee, OH 43537

Nice To Haves

call center/banking experience is a plus

Responsibilities

Provide the highest level of customer service via inbound/outbound calls in communication with consumers regarding mortgage assistance
Navigate multiple systems in a fast paced-environment