Customer Account Representative – 1st Party Collections
Capital Management Services•Buffalo, NY
•Onsite
About The Position
Capital Management Services (CMS) is hiring for our June 1st, 2026 training class! CMS is a Buffalo-based company specializing in first-party account servicing and payment reminder calls for a nationally recognized financial institution. We are a compliance-focused organization that offers a professional, team-oriented environment with opportunities for long-term career growth. We are currently looking for motivated individuals with strong communication skills, basic computer proficiency, and a dependable work ethic to join our growing team.
Requirements
- Strong communication skills
- Basic computer proficiency
- Dependable work ethic
Responsibilities
- Handling inbound and outbound customer calls
- Assisting customers with payment reminders
- Reviewing account information professionally and accurately
- Navigating multiple computer systems efficiently
- Providing excellent customer service while maintaining compliance standards
Benefits
- Paid training
- Paid time off
- 401(k) with company match
- Health, dental, and vision insurance
- Referral program
- Advancement opportunities
- All equipment provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
