Patient Account Representative - Patient Collections

Guidehouse•El Segundo, CA

5d•Hybrid

About The Position

The Patient Account Representative – Patient Collections is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned. This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home. 8 hour shifts available either 8:00-4:30 or 8:30-5:00 PST. This position is for an agent who will be receiving incoming calls and making outbound calls with soft collections.

Requirements

High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
0-2+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.
Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
Strong Verbal / Written Communication Skills

Nice To Haves

Bilingual Spanish preferred
Customer service skills / customer service experience
PC skills in a Windows environment.
Knowledge and utilization of desktop applications to include Word and Excel.
Ability to initiate and follow through on projects and work independently with minimal supervision
EOB knowledge strongly preferred
Understanding of healthcare software

Responsibilities

Heavy outbound & inbound calling
Patient Collections
EOB knowledge
Account Review
Customer Service
Account Updates
Complete all business-related requests and correspondence from patients.
Minimum call requirement for self-pay representatives is 75 calls a day.
Complete all assigned projects in a timely manner.
Assist client and patients in all requested tasks.
Communicate to Guidehouse management areas of concern or areas of improvement.
Research and respond to all patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.
Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program