Patient Account Representative

Summit Orthopedics•Woodbury, MN

3d•Hybrid

About The Position

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Patient Account Representative will respond to patient inquiries, including verification of insurance, payment questions and questions relating to patient accounts. This is a full-time opportunity based at our Corporate Office located in Woodbury, MN. Monday - Friday schedule of 8:00 AM - 4:30 PM (subject to change). Possible work from home opportunity three days a week after completion of in-office training.

Requirements

Respond to patient inquiries, including verification of insurance, payment questions and questions relating to patient accounts.
Answer incoming payment calls and take patients payments, setup payment arrangements, answer a variety of questions, and connect patients with Reimbursement Specialist when necessary for assistance.
Provide excellent customer service as it relates to incoming calls from patients regarding account billing.
Comprehend patient statements and explain information related to insurance payments, explanation of benefits and conveyance of patient payments on accounts.
Run patient credit cards and check payments through Secure Bill Pay.

Responsibilities

Answer incoming payment calls and take patients payments, setup payment arrangements, answer a variety of questions, and connect patients with Reimbursement Specialist when necessary for assistance.
Provide excellent customer service as it relates to incoming calls from patients regarding account billing.
Must be able to comprehend patient statements and explain information related to insurance payments, explanation of benefits and conveyance of patient payments on accounts.
Run patient credit cards and check payments through Secure Bill Pay.
Performs other duties as assigned.