Teller Jobs

About The Position

Requirements

• Must be able to understand and communicate in both English and Spanish
• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Detail-oriented with strong organizational skills
• Basic mathematical and problem solving skills.
• Computer skills and ability to learn new software quickly
• Must be able to travel to Wilkes-Barre for training

Nice To Haves

• Prior experience in a customer service or cash handling role preferred

Responsibilities

• Provide exceptional member service by greeting and assisting members in a professional, friendly, and courteous manner.
• Process member transactions accurately and efficiently, including but not limited to: Deposits, Withdrawals, Loan payments, Cash advances, Check cashing, Money orders.
• Balance cash drawer daily and maintain accurate transaction records.
• Verify member identity and ensure compliance with applicable regulations, policies, and procedures.
• Answer member questions regarding accounts, products, services, and electronic banking options.
• Identify opportunities to refer members to appropriate credit union products and services, including loans, deposit accounts, debit cards, online banking, and other financial solutions.
• Assist members with opening and maintaining accounts as needed.
• Resolve routine member concerns and escalate complex issues to management when appropriate.
• Maintain confidentiality of member information and adhere to all security procedures.
• Support branch operations and contribute to achieving branch goals.
• Participate in ongoing training and professional development opportunities.