Substitute Jobs

About The Position

Requirements

• Four years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs.
• At least two years of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate's degree will substitute for one year of the public contact experience.
• Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record.

Nice To Haves

• Experience working in a fast-paced environment with changing priorities and deadlines.
• Experience providing excellent customer service in difficult or escalated situations.
• Experience handling multiple assignments with frequent interruptions.
• Experience effectively communicating complex rules and policies with customers.
• Experience working on a leadership team and contributing to a positive team culture.

Responsibilities

• Assist customers with vehicle registration and titling, interpreting, and applying applicable laws, rules, regulations and policies.
• Produce photo licenses, instruction permits and identification cards.
• Review and verify the validity of applications, identification and supporting documents.
• Serve as the primary point of contact for difficult transactions and customer situations.
• Provide oversight and assistance to team members to ensure smooth counter operations.
• Complete reports and maintain accurate records.
• Ensure the security of sensitive documents, inventory and funds received.
• Conduct driver license examinations and behind the wheel tests.
• Provide input to the customer service manager for performance appraisals.
• Monitor daily time keeping and verify accuracy of time sheets before submitting for approval.
• Travel and work in other offices in the region.
• Attend training that may be outside the region.

Benefits

• Work/life balance
• 11 paid holidays a year
• Flexible work schedules
• Paid leave
• Comprehensive and equitable base salary offer within the listed range
• Public Service Loan Forgiveness opportunity!