Service Advisor Jobs

About The Position

Requirements

• High school diploma or equivalent required
• Previous sales experience, preferably in the auto industry
• Excellent communication and customer service skills
• Ability to effectively manage time and prioritize tasks in a fast-paced environment
• Strong knowledge of vehicle maintenance and repairs
• Proficient in computer skills and ability to learn dealership systems
• Willingness to work flexible hours and weekends
• Valid driver's license and clean driving record
• Must pass a background check and drug screening

Responsibilities

• Greet and assist customers in a friendly and professional manner
• Listen to customers' concerns and accurately document vehicle issues
• Provide recommendations and estimates for necessary repairs and/or maintenance
• Explain repairs and services to customers and address any questions or concerns
• Schedule appointments and coordinate with technicians to ensure timely completion of services
• Monitor and manage work flow in the service department
• Communicate with customers throughout the repair process and provide updates on any delays or changes
• Up-sell additional services and products to customers
• Maintain knowledge of all vehicle makes and models, as well as current industry trends and technology
• Handle customer complaints and escalate issues when necessary
• Ensure all service records and documents are accurate and up-to-date in dealership systems
• Adhere to all safety and compliance standards set by the dealership and manufacturer

Benefits

• health insurance
• retirement plans
• paid time off
• employee discounts on vehicle purchases and services