Auto Property Damage Claims Adjuster
Reserv • Phoenix, AZ115d • Remote
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Auto Property Damage Claims Adjuster
Reserv•Phoenix, AZ
•Remote
About The Position
This role is for a highly motivated and growth-oriented individual who is excited by the prospect of building a tech-driven claims organization. The ideal candidate is a passionate claims professional who cares about the customer and their experience, possesses a sense of urgency, enjoys conversational conflict resolution, is curious to understand the whole story for prompt decision-making, and is driven to improve processes rather than accept the status quo. The position involves providing prompt, courteous, and high-quality customer service, gathering information to initiate claims, managing claim inventories, coordinating repairs, identifying escalation needs, negotiating settlements, and contributing to best practices and process improvements.
Requirements
- Minimum of 1 year experience with insurance claims and/or customer service
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Nice To Haves
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Experience with handling real property damage
Responsibilities
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate the repair, if necessary, for the property damage
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
- Communicate and coordinate with involved parties regarding negotiations and settlement
- Provide input for continuous development best practices, and process improvements
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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