Project Manager Jobs

About The Position

Requirements

• Strong written, verbal and non-verbal communication skills, especially conveying complex information in an understandable manner
• Excellent organizational skills with the ability to manage and track multiple projects simultaneously
• Ability to quickly learn new concepts and adapt to new protocols
• Proficient interpersonal and customer service skills
• Exceptional organizational skills and attention to detail
• Ability to lead clients to solutions within the framework of defined Implementation processes
• Outstanding time management skills with a proven ability to meet deadlines
• Ability to anticipate and solve issues before they occur or become critical
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them to the appropriate parties
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite
• Experience with Project Management platforms and philosophies

Responsibilities

• Provide all project management services for the implementation, including project planning, resource planning & management, communication plan, and securing of support needed from other departments
• Maintain awareness of projects that are currently being implemented to drive Implementation projects to successful completion
• Provide open communication and establish relationships with clients during the implementation process
• Assign projects tasks to Implementation Guides and verify the completion of tasks.
• Set project schedule and provide clients with visibility to the project schedule using approved project management tools
• Resolve conflict related to the project schedule
• Prepare and track all formal project correspondence to and from the customer and distribute relevant information to management and the project team as applicable
• Provide project status updates to clients and necessary project task leads
• Serve as an escalation point for clients and Implementation Guides
• Review and follow up on any client issues
• Ensure projects meet set deadlines
• Be available to clients after hours & on weekends for Emergency Go-Live Support
• Facilitate project meetings including meetings with internal team members and client representatives. Coach, motivate and guide team members to complete tasks and meet deadlines
• Ensure the Implementation Guides can effectively manage the project tasks that are assigned to them
• Provide status updates on projects to the Senior Project Manager and Director of Implementation
• Seek ways to improve the Implementation process
• Participate in creating and updating documentation related to project management processes