Pilot Jobs

About The Position

Requirements

• Knowledge of principles and practices of performing administrative functions of a responsible nature
• Knowledge of criminal justice system process, specifically relating to criminal cases and post-conviction hearings
• Knowledge of basic victims right law, current state, federal laws, and local social services agencies
• Knowledge of Arizona Correctional Information System (ACIS)
• Knowledge of computers and the ability to generate word processing documents using Google
• Knowledge of database software and all software programs implemented with ADCRR
• Skill in verbal and written communication
• Skill in establishing and maintaining interpersonal relationships
• Skill in problem solving and high level providing customer service
• Skill in developing and maintaining effective working relationships with members of the criminal justice communities and other employees within the ADCRR
• Skill in training
• Skill in learning and implementing new computer software (Google)
• Ability to work against stringent deadlines and adapting to changing priorities
• Ability to perform detailed work with a high degree of accuracy
• Ability to write and communicate in an effective manner
• Ability to edit and review materials for clarity and certainty
• Ability to exercise good judgement in safeguarding sensitive and confidential information
• Ability to maintain and organize work environment
• Ability to plan, coordinate, and prioritize work activities for self and others
• Ability to effectively interpret OVS and ADCRR policies, procedures, rules and regulations
• Passing a background investigation
• Possess and retain a current, valid class-appropriate driver’s license (if position requires driving)
• Complete all required driver training (if position requires driving)
• Successfully pass all necessary driver’s license record checks (if position requires driving)
• Maintain acceptable driving records (if position requires driving)
• Maintain statutorily required liability insurance (if operating a personally owned vehicle on state business)
• Take a Tuberculosis (TB) test during New Employee Orientation and every year thereafter
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Nice To Haves

• An Associates Degree from an accredited college or university
• At least 2-3 years working in a criminal justice agency or nonprofit organization who assists crime victims

Responsibilities

• Answers phone calls and e-mails from victims to provide assistance as requested
• Provides services to victims such as referrals to community agencies, non-profit organizations, and criminal justice agencies
• Processes incoming Post-Conviction request forms and provides notification to crime victims, providing mandated and non-mandated information and referrals, as needed
• Assists the Office of Victim Services (OVS) , opening and closing files, case documentation, daily data entry for monthly reports based on office activity and processes incoming forms and documents from victims, attorneys, courts, etc.
• Contacts crime victims by phone or in writing, receives victim calls and e-mails, assists victims needs and concerns, describes program services and explains victims rights
• Refers victims for available services through community agencies
• Provides empathy and emotional support
• Explains status of victim cases
• Examines and reviews documents, case records, incoming correspondence, memorandums, court documents and evaluates appropriate actions to be taken, formulates responses and conferring with OVS advocates or Administrator for advice
• Participates and contributes to OVS advocates and staff meetings
• Completes assignments and tasks in the absence of advocates as needed
• Drives on State business
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program