Personal Banker Jobs

About The Position

Requirements

• Prior experience as a teller or new account representative preferred
• Minimum 2-4 years customer service experience
• High School diploma or equivalent required
• Proficiency with 10-key touch and Microsoft Office, with the ability to quickly learn banking software applications.
• Knowledge of, or the ability to quickly learn, banking products, services, policies, procedures, and regulatory guidelines.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational skills with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Effective problem-solving, critical-thinking, and decision-making skills.
• Outstanding written and verbal communication and active listening skills.
• Strong customer service orientation with the ability to remain composed and maintain a positive attitude when interacting with customers and internal team members.
• Ability to maintain confidentiality, follow directions, and apply established policies, procedures, and guidelines.
• Reliable attendance and punctuality.
• Adaptability to change.
• Professional appearance and demeanor.
• Self-motivated team player with strong interpersonal skills.

Responsibilities

• Process a variety of customer transactions accurately and efficiently in accordance with bank policies and regulations.
• Opening, servicing and closing of all account products offered by the bank (CD’s, Money Market, Statement Savings and Retirement Accounts).
• Teller transactions such as cashing checks, processing deposits and withdrawals, issuing Monetary Instruments, placing stop payments, etc.
• Performs opening, closing, and other branch servicing duties.
• Balancing cash drawer, assist with cash vault balancing, opening and processing of incoming mail, completing logs, reports, some audits and control checks while maintaining a neat and organized work area.
• Answer incoming phone calls, address customer questions and concerns and escalate any problems, concerns, or disputes to appropriate internal resources for resolution as appropriate.
• Imaging of customer documents and quality control check of documents once imaged.
• Enhances customer satisfaction and the professional reputation of the Bank, by warmly greeting, engaging, and developing good professional relationships with customers.
• Practices branch security procedures and protects customer confidentiality and privacy.
• Actively participate in CRA activities to ensure that all required monthly goals are met.
• Performs other job-related duties or special projects as assigned.

Benefits

• Medical, dental and vision coverage
• 401K with company match
• 11 paid holidays
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis