Patient Care Coordinator Jobs

About The Position

Requirements

• Strong problem-solving, organizational, time management, and attention‑to‑detail skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to efficiently and accurately convey information to patients and peers
• Comfort working in a fast paced, team‑oriented environment with frequent multitasking
• Commitment to maintaining high-quality, accurate documentation
• Adaptability to changing priorities and workload demands
• Ability to work a full-time schedule: Monday: 12:00 pm - 8:30 pm, Tuesday: 8:30 am - 5:00 pm, Wednesday: 8:30 am - 5:00 pm, Thursday: 8:00 am - 4:30 pm, Friday: 11:00 am - 7:30 pm, Rotating Saturdays 8:00 am - 12:00 pm once fully trained
• 3+ years of customer service experience (account management, call center, hospitality, or other client facing rolls)
• Bilingual in English and Spanish (required)

Responsibilities

• Serve as the first point of contact for patients through a combination of inbound and outbound calls
• Respond promptly and professionally to patient inquiries, concerns, and requests
• Resolve customer issues and complaints using effective communication and proactive problem-solving skills
• Deliver exceptional customer service on every interaction, ensuring appropriate follow‑up when needed
• Accurately document patient interactions and account details in a timely manner
• Adhere to Quality Assurance standards to consistently meet performance expectations
• Functions as the main patient contact for all claim-related communications and updates
• Stay current on policies, procedures, and industry or organizational changes, and communicate updates confidently

Benefits

• competitive pay
• outstanding benefits
• exciting opportunities for advancement
• competitive salary
• generous benefits
• opportunities for growth and development