Office Manager Jobs

About The Position

Requirements

• Excellent customer/patient service and verbal communication skills.
• Previous management experience supervising 10 – 15 employees is required.
• Ability to read, write, speak, and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge and experience with dental management software experience.
• Ability to work in fast paced, patient-focused environment.
• Detail oriented with the ability to multi-task.
• Interpersonal skills. Sometimes patients are in pain and/or mental stress. The Office Manager should be patient and sensitive to patient emotions.
• Listening skills. The Office Manager must be able to listen to patients and employees and work to resolve questions/concerns.
• Organizational skills. The Office Manager should have excellent organizational skills; ensure all record keeping and regulatory requirements are fully and accurately completed. The Office Manager may need to handle multiple, competing priorities.
• Previous supervisory experience is required.
• Requires excellent customer service skills.

Nice To Haves

• Previous dental office or healthcare experience is preferred, but not required.
• Denticon experience is preferred.
• Previous dental office experience preferred but not required.
• Bachelor’s degree is preferred, but consideration will be given to candidates with comparable work experience.

Responsibilities

• Hire, train, develop, and mentor office staff (dental assistants and dental receptionists)
• Schedule office staff to provide excellent patient care and customer service. Scheduling levels are based on patient volume and minimum coverage levels.
• Coordinate all aspects of patients’ dental care by monitoring patient flow and overseeing the work of office staff.
• Explains financing options and payment plans to patients.
• Works closely with the doctors assigned to the office to coordinate patient care and to address employee training needs.
• Understand and explain insurance benefits and financial options in non-clinical terms.
• Maintain a neat and organized workspace. Assures all lab cases are organized and patients are scheduled for follow-up visits.
• Protect confidentiality of patient information.
• Follows and enforces adherence to established policies, procedures, and regulatory requirements.
• Hears and resolves complaints/concerns from patients and employees.
• Investigates and closes all Non-Conformance Reports (NCRs)
• Conducts performance reviews for all staff employees.
• Conducts meetings with staff to assure everyone is aware of goals and any changes/additions to policies and procedures.
• Conducts morning huddles, chart reviews and regular office meetings to keep staff informed of daily/weekly goals and any changes or new requirements in policies and/or procedures.
• Responsible for inventory management of tools, instruments, and supplies. May delegate this responsibility to staff members such as Lead Dental Assistant, Lead Front Desk Receptionist or Patient Care Coordinator.
• Meets or exceeds monthly operational goals, including, but not limited to, driving patient volume and maintaining the accuracy of patient information and insurance submissions.
• May assist front desk staff with patient check-in and follow-up.
• Addresses all maintenance and housekeeping issues as needed.
• Understand and follow HIPAA regulations and maintain confidentiality.
• Understand and follow state and Federal OSHA laws, infection control, safety standards in the dental office.
• Learn and follow Familia Dental’s administrative and operational procedures.
• Review and follow Employee Handbook to ensure consistent standards.
• Maintain professional working environment within office team.
• Provides periodic reporting to Corporate Office.
• Additional duties may be assigned.