Medical Secretary Jobs

About The Position

Requirements

• High School diploma.
• One year of relevant medical clerical experience.
• Prior physician practice experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills required.
• Excellent organizational skills.
• Excellent interpersonal communication skills required.
• Must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Background in computer literacy preferred.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.

Responsibilities

• Maintains and receives files for the area in an organized and up-to-date manner, completing filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for the area section, logging in materials with respect to time and date when applicable.
• Processes incoming and outgoing documents, securing appropriate signatures and forwarding them to the correct destination.
• Faxes documents in accordance with departmental procedures.
• Provides reception assistance, including greeting patients, answering calls, and directing requests to the proper individual.
• Schedules routine appointments and follow-ups for visits and procedures that do not require pre-authorization or have already been pre-authorized.
• Prepares the daily schedule and refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Maintains supplies and cleanliness of the space, restocking supplies as needed and notifying the supervisor of any shortages.
• May assist, provide guidance, and/or train less senior staff with completing intake-related duties.
• Prepares simple, routine memoranda, letters, labels, correspondence, and other documents as needed, reviewing work for accuracy and completeness.
• Maintains routine calendar and assists in basic preparation for conferences and related duties.
• Maintains workload statistics and other data for departmental records, recording statistics in established time intervals.
• Primarily responsible for taking patient phone calls and scheduling over the phone, including collecting demographic data, verifying insurance eligibility, coordinating pre-authorizations, taking medical history, and assigning appointments based on physician, procedure, and insurance coverage.
• Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage and physician directives.
• Collaborates with other areas of the Medical Center and insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures.
• Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures, ensuring appropriate coding and questioning physicians for accuracy.
• Responsible for patient check-in and check-out, gathering demographic data and materials, verifying insurance eligibility, collecting and having patients sign necessary documents.
• Scans all necessary documents into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients with questions regarding insurance coverage or financial matters to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine material such as forms and letters neatly, accurately, and according to instructions.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.
• Performs other related duties as needed by providers and supervisors.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.