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Medical Office Assistant

WELL Health Diagnostic CentresCalgary, AB
Onsite

About The Position

WELL Health Diagnostic Centres is looking for a skilled Call Centre Medical Office Assistant who will be responsible for the first impression when patients call our clinics and are expected to provide exemplary service.

Requirements

  • 0-2 years of related experience.
  • Diploma in Medical Office Administration or related field.
  • Computer literacy.
  • Minimum typing speed of 35wpm.
  • Must have excellent telephone etiquette.
  • Good command of the English language, excellent communication, organizational and interpersonal skills are required.
  • Ability to work independently and as part of a team.
  • Adherence to PHIPA.
  • A strong ability to multi-task.
  • Maintain competence in position by attending staff meetings.

Nice To Haves

  • CPR & First Aid Certification is encouraged.

Responsibilities

  • Interact with patients, hospitals, and physician offices by telephone and email professionally, further to direction received by the supervisor.
  • Review and address incoming fax requests from referring physicians.
  • Strategically schedule and reschedule with the goal of optimizing efficiency and reducing patient wait time.
  • Effectively adhere to and adapt to changing policies and procedures, and ensure the messaging is reinforced with the team.
  • Address and respond to patient inquiries in a timely manner, if requested to do so by the supervisor.
  • Prepare/ organize reports or statistics, as required.
  • Perform other relevant duties as needed by supervisor.
  • Maintain and adjust to staffing rotation pattern as directed by manager or delegate.
  • Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

Benefits

  • competitive wages
  • medical and dental benefits
  • training & development assistance
  • various corporate discounts
  • unique benefits
  • referral bonuses

Career Resources

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