Lab Technician Jobs

About The Position

Requirements

• Currently enrolled at the college and meeting its student-employment eligibility requirements.
• Completed, or currently enrolled in, introductory coursework in networking, cybersecurity, information technology, computer science, or a related discipline.
• Basic knowledge of computer hardware, operating systems, and network concepts.
• Familiarity with concepts such as IP addressing, Ethernet, routers, switches, and common network cables.
• Ability to follow written procedures and technical instructions carefully.
• Strong dependability, organization, communication, and customer-service skills.
• Ability to work independently while recognizing when an issue should be escalated.
• Commitment to ethical conduct, confidentiality, and responsible use of cybersecurity tools.
• Willingness to learn new technologies and accept coaching from faculty and staff.

Nice To Haves

• Completion of Cisco Networking Academy courses or progress toward a CCST, CCNA, CompTIA Network+, Security+, A+, or similar certification.
• Experience with Cisco IOS, Packet Tracer, Wireshark, Linux, Windows, or command-line tools.
• Familiarity with virtualization platforms such as VMware, VirtualBox, Hyper-V, or Proxmox.
• Experience assembling computers, replacing components, installing operating systems, or troubleshooting network connections.
• Previous customer-service, help-desk, tutoring, or computer-lab experience.
• Interest in pursuing a career in networking, cybersecurity, systems administration, or technical support.

Responsibilities

• Open, close, and monitor the lab and assist students with networking and cybersecurity labs during assigned hours.
• Provide courteous, first-level technical assistance to students using lab computers, software, and networking equipment.
• Prepare lab workstations and equipment for classes, demonstrations, and hands-on exercises.
• Connect, organize, label, and lab related equipment.
• Assist with basic device setup, cable testing, console connections, and approved configuration tasks under staff supervision.
• Install or update approved software, operating-system images, virtual machines, and instructional files.
• Help maintain lab environments used for coursework.
• Troubleshoot basic hardware, software, login, connectivity, printing, and peripheral issues.
• Reset lab equipment and restore workstations or virtual environments after exercises.
• Report damaged equipment, security concerns, policy violations, and unresolved technical problems to the supervisor.
• Maintain accurate equipment inventories, checkout records, maintenance logs, and support documentation.
• Keep work areas clean, organized, and free of safety hazards.
• Assist faculty and staff with special lab projects, equipment testing, classroom demonstrations, and technology events.
• Follow college policies related to acceptable use, privacy, cybersecurity, accessibility, and workplace safety.
• Protect passwords, configurations, student information, and other confidential or sensitive data.
• Perform other related duties appropriate to a student employment position.

Benefits

• Practical experience with Cisco networking equipment, computer hardware, operating systems, virtualization, and cybersecurity lab environments.
• Opportunities to develop hands-on experience with Cisco networking equipment and structured lab environments.
• Opportunities to develop entry-level troubleshooting and technical-support skills.
• Opportunities to develop familiarity with cybersecurity tools, controls, and ethical-use practices.
• Opportunities to develop technical documentation, inventory, and equipment-management skills.
• Opportunities to develop professional communication, teamwork, time management, and customer service skills.
• Greater preparation for industry certifications, internships, and entry-level technology careers.