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This position leads and develops teams by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, provides clear expectations and guidance for implementing business solutions, and communicates business objectives to teams effectively. The coach models and demonstrates exceptional customer service, manages customer service initiatives, ensures customer needs are met, and develops action plans for process improvement. Additionally, the role drives financial performance by reviewing profit and loss statements, managing budgets, forecasting, and controlling expenses. It also focuses on merchandise presentation, inventory flow, operational processes, and mitigating shrink to achieve sales and profit goals. The position provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and promoting a sense of belonging. It ensures compliance with company policies and procedures, supports the company mission and values, and upholds standards of ethics and integrity. The role emphasizes respecting individuals, building high-performing teams, embracing differences, creating a workplace of belonging, and empowering associates to thrive. It also involves acting with integrity, maintaining high ethical standards, and supporting Walmart's goal of becoming a regenerative company by making a positive impact. The coach serves customers by delivering results, putting the customer first, and applying business models to all plans. Decisions are made based on data and insights, balancing priorities, and considering all stakeholders. The role strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. It drives continuous improvement, adopts new technologies, and supports others through change.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree

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