Hostess Jobs

About The Position

Requirements

• Previous experience in a similar customer service role is preferred.
• Experience with the Tock reservation and table management application is a plus.
• Be a team player with excellent communication skills.
• Ability to read, write, and communicate verbally in English.
• Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Have a warm, friendly, and outgoing personality with a genuine desire to take care of others.
• Willingness to learn and stay updated on all winery wine and food offerings.
• Ability to remain calm under pressure and handle guest situations professionally.
• Flexible schedule, including weekends, evenings, and holidays.
• Has reliable transportation and is punctual.

Nice To Haves

• A passion for wine!

Responsibilities

• Warmly welcome guests upon arrival and promptly seat them, ensuring their preferences and needs are met.
• Manage the OpenTable reservation system to optimize table allocation.
• Communicate reservation status and special requests to the Front of House (FOH) team to ensure smooth operations and minimize wait times.
• Provide exceptional service by promptly addressing guest inquiries and concerns.
• Maintain a high level of professionalism and a friendly, outgoing personality.
• Be knowledgeable about all wine club offerings, special events, retail items and be prepared to fill in for retail associates.
• Maintain a clean and organized host stand and assist with keeping the retail area organized.
• Assure bathrooms are stocked with supplies by checking them every half hour.
• Collaborate with the FOH team to ensure timely seating and efficient table turnover.
• Act as a liaison between guests and the restaurant team to ensure a seamless dining experience.

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Healthcare options available