Help Desk Jobs

About The Position

Requirements

• Active and current TS/SCI with polygraph
• Bachelor's degree or equivalent, and a minimum 5 years of related experience
• Security+ Certification (current)
• Experience with ServiceNow
• Strong customer service, active listening , verbal and written communication skills.
• Detail-oriented and ability to multi-task in a fast-paced environment
• Extensive knowledge of MS Product Suite (Word, Excel, SharePoint)
• Experience with ServiceNow ticketing system
• Good organizational and leadership skills
• Good time management and problem-solving ability.
• Good analytical and logical skills

Nice To Haves

• CM Data Base (CMDB) experience
• Experience with Problem and Incident Management

Responsibilities

• Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
• Responsible for opening, tracking and closing trouble tickets
• Ensures problem ownership and promotes end-user satisfaction
• Collaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely manner.
• Documentation and updating ServiceNow incidents
• Providing support to end-users spanning a variety of issues
• Identifying, researching, and resolving technical problems
• Responding to telephone calls, email, and personnel requests for technical support
• Documenting, tracking, and monitoring the problem to ensure a timely resolution
• Works independently with limited supervision

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits