Help Desk Technician
Crexi•Los Angeles, CA
•$28 - $32
About The Position
We are seeking a customer-focused Help Desk Technician to provide tier-1 and tier-2 technical support to our organization. This role serves as the first point of contact for end-users experiencing technical issues and plays a critical role in maintaining productivity across the organization.
Requirements
- 1-3 years of experience in a help desk or technical support role
- Strong working knowledge of MacOSX and Microsoft Windows operating systems
- Experience with Microsoft 365 suite and related cloud services
- Understanding of Microsoft 0365 user and group management
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and troubleshooting skills
- Strong written and verbal communication skills
- Ability to prioritize and manage multiple support requests simultaneously
- Customer service orientation with a positive attitude
Nice To Haves
- Experience with remote support tools (Teamviewer, Splashtop)
- Knowledge of ITIL framework and best practices
- Experience with ticketing systems (ServiceNow, Atera, NinjaOne, etc.)
- Basic understanding of cybersecurity principles
Responsibilities
- Respond to and resolve tier-1 and tier-2 support requests via phone, email, and ticketing system
- Troubleshoot hardware, software, and network connectivity issues
- Provide support for Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and OneDrive
- Support MacOSX, Windows 10/11 operating systems and assist with configuration and troubleshooting
- Manage user accounts, passwords, and permissions in Jumpcloud and Azure AD
- Install, configure, and maintain desktop computers, laptops, and printers.
- Escalate complex issues to senior IT staff when necessary
- Accurately document all support interactions in the ticketing system
- Create and maintain knowledge base articles for common issues and solutions
- Follow established IT procedures and protocols
- Track and monitor ticket status to ensure timely resolution
- Deliver excellent customer service with patience and professionalism
- Communicate technical information clearly to non-technical users
- Set appropriate expectations regarding issue resolution timeframes
- Follow up with users to ensure issues are fully resolved
Benefits
- Full Medical, Dental, Vision Health Benefits
- Competitive Compensation Package, Base, Bonus, and Stock Options
- 401K
- Growth Opportunities and Career Development
- Gym Membership to LA Fitness Fitness
- Perks and Discounts from Perkspot
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
