Help Desk Jobs

About The Position

Requirements

• The intern must be actively enrolled in an undergraduate program at an accredited university with a major in Information Technology or similar field of study.
• The student should be a junior or senior and possess strong written and verbal communications skills as well as strong technical and organizational skills.
• High level of integrity, accuracy, dependability, enthusiasm, and confidentiality.
• Ability to prioritize tasks and handle numerous assignments simultaneously.
• Proficient in MS Windows and MS Office software.
• Ability to work a minimum of at least 24 hours per week with no maximum - OT available

Nice To Haves

• Strong customer service skills.
• Strong verbal and written communication skills.
• Excellent time management skills, including sense of urgency and proactive approach.
• Ability to work independently and in a team environment.
• Ability to work on and successfully complete multiple projects at the same time.
• Strict adherence to professional ethics.

Responsibilities

• Assists the Help Desk team to deliver technology support.
• Perform inventory counts of hardware and software as requested.
• Unpack technical equipment validating components.
• Tag electronic equipment with asset (identification) tags.
• Image and install operating systems and software applications in accordance with Firm standards.
• Deploy and connect equipment to team members.
• Assists with troubleshooting hardware/software issues
• All other duties, as assigned.