Service Delivery Manager
About The Position
Necco has an opportunity for a career as a Service Delivery Manager. The Service Delivery Manager ensures that the systems our staff rely on become a seamless extension of the care we provide. This role is responsible for delivering reliable technology operations and a high-quality, user-centered support experience across the organization. This leader operates with urgency, empathy, and technical excellence- supporting staff in high-demand environments so they can remain focused on serving children, young adults, and families. The candidate selected will be responsible for the following:
Requirements
- Minimum of 21 years of age
- Some college preferred
- Ability to build and maintain strong collaborative relationships across multiple functions and organization levels
- Valid Driver’s license and state minimum required auto insurance coverage
- Successful completion of all required Criminal Background checks
Responsibilities
- Lead daily help desk operations, including ticket intake, triage, resolution, and escalation, with a strong sense of ownership and urgency
- Ensure timely, clear, and empathetic support for staff, particularly those in high-stress, client-facing roles
- Monitor and actively manage ticket backlog, response times, and resolution performance to drive continuous improvement
- Establish and maintain simple, effective, and scalable support processes
- Identify and resolve operational gaps impacting the overall user experience
- Provide hands-on technical leadership across endpoints, infrastructure, and user support environments
- Support infrastructure reliability and coordinate timely resolution of system issues
- Oversee full device lifecycle management, including procurement, deployment, support, and retirement
- Manage identity and access operations, ensuring accurate and timely user provisioning and deprovisioningEnsure that foster children receive all required medical and therapy services as outlined in the service plan
- Partner with platform and system owners to ensure tools are user-friendly, reliable, and well-supported
- Ensure technology solutions enable, not hinder, service delivery for staff and clients
- Continuously evaluate and improve system usability and operational effectiveness
- Manage service delivery vendors, including performance oversight, relationship management, and accountability
- Review and validate vendor invoices, ensuring accuracy and alignment with services delivered
- Track and manage costs associated with service delivery operations
- Contribute to budget planning and cost optimization strategies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
