Front Desk Jobs

About The Position

Requirements

• Ability to books guest reservations and/or coordinates with reservation center.
• Ability to register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates.
• Ability to prepare for group check-ins, check-outs, and VIP arrivals.
• Ability to greet, register, and assign rooms to guests.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; take guest messages with accuracy.
• Ability to assist with sales and marketing efforts as directed by the General Manager.
• Ability to offer and properly handle requests for wake-up calls.
• Ability to record pertinent guest information in the pass on log.
• Ability to replenish continental breakfast as needed and keep the area clean.
• Ability to ensure common area/lobby is clean.
• Ability to perform laundry functions as directed.
• Ability to check guests in and out of the hotel; process customer payments according to established policies and procedures.
• Ability to answer phone in a prompt, efficient, and friendly manner.
• Ability to promote hotel services, facilities, and outlets and become informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
• Ability to answer guests questions about the property and amenities and be able to refer and direct guests to area attractions and outlets.
• Ability to arrange for the appropriate transportation of guests to and from the hotel when necessary.
• Ability to use creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Ability to resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests.
• Ability to respond quickly to guest requests or complaints in a friendly manner and take appropriate action.
• Ability to follow up to ensure guest satisfaction.
• Ability to complete daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.
• Ability to handle departmental accounting of monies, receipts, guest accounts and other forms of credit; post all charges; complete cashiers report, prepare deposit and count cashier bank.
• Ability to balance cash bag at open and closing of each shift.
• Ability to transmit and receive messages using equipment such as a computer, telephone, email, fax, and switchboard.
• Ability to provide a professional image at all times through appearance and dress.
• Ability to follow company policies and procedures.

Responsibilities

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates.
• Prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• Replenishes continental breakfast as needed and keeps the area clean.
• Ensures common area/lobby is clean.
• Performs laundry functions as directed.
• Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
• Answers phone in a prompt, efficient, and friendly manner.
• Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
• Answers guests questions about the property and amenities and is able to refer and direct guests to area attractions and outlets.
• Arranges for the appropriate transportation of guests to and from the hotel when necessary.
• Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Responds quickly to guest requests or complaints in a friendly manner and takes appropriate action.
• Follows up to ensure guest satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.
• Balances cash bag at open and closing of each shift.
• Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Performs other duties as assigned by supervisor or management.