Front Desk Agent
Little Rock Marriott • Little Rock, AR48d • Onsite
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Front Desk Agent
Little Rock Marriott•Little Rock, AR
•Onsite
About The Position
The Little Rock Marriott presents an exciting opportunity for job applicants seeking a fulfilling career in the hospitality industry. Located in the heart of downtown Little Rock, our hotel offers a prime location, exceptional amenities, and renowned guest service. As a team member, you will have the chance to work in a dynamic and welcoming environment, providing personalized service to our valued guests. With opportunities for career growth, ongoing training, and a supportive work culture, the Little Rock Marriott is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating memorable experiences for our guests. Apply now and take the next step in your hospitality journey with the Little Rock Marriott! Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Requirements
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Previous cash handling experience required
- Strong problem-solving abilities and the ability to remain calm under pressure
- Proficiency in computer systems and knowledge of hotel property management software
- Outstanding organizational and multitasking skills
- Availability to work flexible schedules, including evenings, weekends, and holidays
- High School diploma or equivalent
Responsibilities
- Provide exceptional customer service, creating a positive first impression for guests
- Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
- Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
- Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
- Collaborate with other departments to ensure seamless guest experiences
- Maintain a clean and organized front desk area
- Handle cash and credit card transactions accurately
- Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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